I found Smile Concepts after experiencing toothache after work hour. Dr Manish answered the phone call and while they were already closed, he adviced me on how to alleviate the toothache and to visit my dentist. The next morning, Sylvia arranged an appointment for me on the same day.
The practice is clean and modern but what makes Smile Concepts special is the staff. Sylvia and her exceptional team of receptionists are warm and efficient, Dr Lisa the hygienist is very professional and Dr Manish is perhaps the kindest and most thorough dentist I've ever met. Dr Manish ordered a couple of X-ray and tests to fully understand the problems and after examining these, he talked to me about them and treatments. Dr Manish also took the time to answer all my questions and concerns and at the end, he didn't force me to commit to any treatments. Rather, he asked me to consider all of them and to come back when I was ready.
While I was juggling these options, whenever I had a problem, I called the practice and had never have a problem reaching Dr Manish. He would always give me a call back or leave a message if I was unavailable. On one occasion, after receiving my voice mail that I thought I'd leave for the staff in the morning, Dr Manish actually contacted me that evening and asked me to come in the morning.
During the treatment, I was nervous but quickly found that Dr Manish works very efficiently and at any time, if I feel any pain, he would stop and another set of sedation is provided so I don't feel a thing while I'm catching up on my favourite TV show :) Dr Manish would often paused to ask if I was doing okay before he continued on his work, making sure that I'm comfortable throughout the treatment.
The day after the treatment, Alana from receptionist called to check to make sure that I'm OK. I'm very happy with the results and while there are still some work to do, the biggest thing is not only that we fixed the problem but also I found myself not worrying about my teeth anymore as I have found a dentist that I can actually trust!
Thank you Dr Manish and the Smile Concepts team! I have been to many dentists in numerous countries and you guys are by far the best. I will recommend Smile Concepts to anyone looking for a dependable and great dental care.