I have emailed, faxed attempted to call SoldSmart a number of times with no response. But funnily enough when I sent an enquiry about a purchase I had a response within an hour!!!
I left feedback on their Facebook page which was promptly deleted (3 times).
This business clearly has no intent of honouring warranties. They do not respond to complaints.
You may pay a bit extra buying items elsewhere, but honestly it will be worth it in the end.