I called their number at around 8am on a Saturday for a blocked sewer main in our new home, and Shaun offered to come around straight away, arriving at 8.30am. That made a great first impression as I was expecting to wait until Monday at least. Shaun was friendly and professional, and was able to quickly identify the issue and fix it within the hour with the jet blaster and acid treatment on tree roots that had caused the blockage. No attempts to talk us into more expensive work like CCTV or new pipes, and he gave us helpful advice on future treatment and other plumbing issues in the house. We'll definitely be calling again when we look to upgrade and repair the property.