Soul Pattinson Chemist

print
  • To Soul Pattinson Chemist

Reviews of Soul Pattinson Chemist

Review guidelines

All reviews and comments are screened by our team of moderators who work around the clock. We publish, reject, edit and remove reviews and comments at our discretion.

We accept reviews and comments which appear to be legitimate, honest and based on first-hand experiences with businesses.

We reject reviews and comments if they:

  • Don’t appear to be based on a genuine experience.
  • Contain swear words.
  • Contain offensive or derogatory material (including anything racist, sexist or homophobic).
  • Falsely or unjustly damage someone’s reputation.
  • Contain allegations of medical malpractice.
  • Contain allegations of illegal activity.
  • Contain allegations of food poisoning.
  • Are written by a business owner about a competitor.
  • Are based on rumour or second-hand info.
  • Include details of a current court case.

Our decision to reject a review or comment is final and no further correspondence will be entered into. Read our complete review guidelines here.

  • Sapphire08   1 review
    FALSE ADVERTISEMENT!
    "Spend $25 in Dec and receive a $5 voucher to use in January 2010!" was the voucher I got from Shop 2060 Westfields Liverpool.

    On this voucher terms were:

    *Valid to the end of Jan 2010
    *One voucher to be used per person per day
    *Not to be used for purchase of NHS items or homy ped shoes
    *To be used in purchases of $10 or more

    The voucher has a signature in red pen to validate authenticity.

    I went in on Friday 8th Jan 2010 afternoon, hoping to put it to good use. But was told its not valid due to I no longer have the original purchase receipt. I told the sales assistant that its not fair due to this important requirement wasn't told when the voucher was given, wasn't stated on the big bill board back in Dec 09 and wasn't stated on the voucher it self.

    I asked to speak with the manager and the assistant was firm on this ridiculous rule. I stated such misleading information will be reported. "Okay." They said in uncaring dismissing tone.

    So I had to leave with my baby in bitter disappointment. Why would one keep an useless old receipt from last year? I'm probably not the only customer with this voucher that they turned away.
    ------
    Sent the above to their website feedback email. Got auto reply "I'm on annual leave, pls phone 2 (03) numbers. For $5 worth of voucher, I'm not willing to make interstate calls that may or may not resolve the matter. However its the principle of the matter and injustice that customers were being deliberate mislead.

    So I went back to the website and phoned the hotline which is local call 02 number, this same day afternoon (08/01/09). The person who answered claimed they were the receptionist and can not assist me. They refused to give first name for the record or any receipt number for the call.

    Oddly enough, they claimed to have never heard of the person on annual leave. That he is probably from New Zealand. They asked if I visited the NZ website, twice. When I answered its ".com.au" they clearly stated not interested in at least hearing my story. They claim Soul Pattison are privately owned and that's the end of it. Later recommended me to call back next week to ask for someone else who "is the only one in sales".
    Such awful customer service. I'll never buy anything from there again.

    09/01/2010

    • Sapphire08  
      Got email reply from the person on annual leave who apologised on behalf of both Liverpool Soul Pattinson store and the customer service person on the phone.

      14/01/2010

      REPORT

Soul Pattinson

More Chemists near Liverpool, NSW

© Copyright News Digital Media     •    Privacy Policy      •    Staff Guidelines      •    Terms & Conditions      •    View mobile site