My husband and i had bad experience with spec saver Blacktown Westpoint store yesterday on 8th Nov 2012. Previously my husband had bad experience with spec saver blacktown store still I decided to go to your store thinking it is my husband who is not happy with spec saver. But it was my mistake and I am really stupid that I decided to go to spec saver blacktown store ignoring my husband.
Yesterday (8 Nov 2012 at 7 PM) i decided to make my glasses from your store. I chose two frames ($249) and paid with my health fund. while i was talking to one of the staff my son (18 months) broke one of the displayed frame (It was an accident). I was asked to pay $39.95 for damage. I was happy to pay $39.95 because it was my son's (18 months) mistake (actually it was an accident). The manager also got angry with my husband and asked to control my son's behaviour and do not let him to touch anything. she asked my husband to shut mouth and pay damage ( If you do not believe then please check your CCTV camera and you will see how she was talking to my Husband).
Trust me i personally believe that manager is the rudest person i have ever seen in my life. My husband straight away paid $39.95, Cancelled my order (which i placed for my glasses) and said good bye to spec saver forever. I cancelled order not because i had to pay damage but because of the manager's rude behavior.
My Personal thought: Trust me if this behavior will continue you will loose one by one customers. Anyways this is my personal experience. and i wanted to share because other people will think twice before visiting store.
I will get my husband to call you today to see what you have to say.