Stopped by the Spencer Village store for lunch. The location was fine and the food was OK. We had to wait quite a while for our burgers but there was a rush on and we weren't in any hurry, so we weren't that fussed. The management seemed friendly and made us feel welcomed as did their staff and apologised that we needed to wait for so long.
When our burgers finally arrived we were the only ones now sitting outdoors. after 5 minutes the management came outside and then proceeded to tell off their member of staff loudly about some transgression staff seemed to have made. We felt really embarrassed to hear this and didn't know where to look. Also then felt extremely awkward when they then both spoke to us later. It totally killed our enjoyment of the meal and was totally an avoidable. If they wanted to have words with their staff do it out of our earshot. Also it showed the whole welcoming & charming attitude of the management as a probably well rehearsed facade. We would never go back there again.