Splash Day Spa

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Escape the daily grind with Splash Day Spa. 
Our services include; a bath house, tanning, facials, medi-spa treatment, massage and body treatments, hand and feet, laser and wax hair removal, anti ageing cosmetic injections and body jet liposuction. We have hot pools, cold pools, a hydrotherapy tank, a sauna and steam room at your disposal, as well as a variety of healthy menu options. 
Located right in the middle of Surfers Paradise, we provide you with a tranquil setting where you can unwind and be pampered.

Reviews of Splash Day Spa

  • cb1989
    cb1989  Newbie   1 review
    My boyfriend bought a gift voucher for me to splash day spa just before christmas. As i try to book in some treatments this week i find out they are closed for business. I have emailed and emailed still no reply. He spent over $200. It is only fair for a full refund.

    1 week ago

  • Marzy0088
    Marzy0088   2 reviews
    I DO NOT RECOMMEND ANYTHING TO DO WITH THEM.
    I was very surprised to find a day spa with lots to offer in cavil for my sisters hens night. So I followed all of there instructions and booked treatments and etc - paying for it all weeks in advance.
    Only to get a message a WEEK before the date our group was to arrive - stating that they are NO LONGER TRADING. And to email them if we have a credit. Well - I have emailed them and have not received anything back as yet. THIS IS NOT ACCEPTABLE. Here we where all very excited that we where so very organised and to be informed after paying hundreds of dollars up front for NOTHING!! NOT HAPPY!!!!!
    Splash day spa would want to hope that we get our money back - as we are coming down there next weekend.
    This experience has ruined any confidence I had in paying for things like these prior to arriving. Thank you for ruining my sisters hens night.

    1 week ago

  • TheBahBahs
    TheBahBahs   4 reviews
    My fiance and I visited earlier in the year and had planned to spend a relaxing weekend at the Gold Coast, celebrating our birthday's, we had organised some time at Splash Day Spa, where I had booked and pre-payed for 2 remedial massages weeks earlier.

    The evening prior we received a call from a staff member who informed us only ONE massage had actually been booked in with the qualified remedial massage therapist. To say the least we were disappointed. The employee advised us that they would look into it and get back to us. The morning of our treatments after not receiving a call back I contacted Splash to find out what was going on. Management answered the phone, again I explained the situation, and advised they could only offer a Swedish massage by one of the beauty therapists - not good enough! Wanting to give Splash one more chance we re-booked our appointment at the beginning of May.

    When the day arrived I saw the Splash Day Spa number pop up on my mobile and I thought "Not again!. We were informed that one of their remedial therapists had called in sick and they had to change our appointment to either a 10am or 4pm. As we live in Brisbane, these changes were extremely inconvenient and NOT our problem! We explained that if we couldn't keep our initial appointment they could refund our money. Unplanned absences do occur, but there was absolutely no contingency plan, on a weekend wouldn't you have backup remedial therapists?

    From this point we didn't hear anything further so as planned we hopped in the car and started driving and when we arrived we were assured everything had been worked out however a few moment later we were then informed there was still an outstanding balance to pay, when this had already been paid in full over a month ago?!

    We were beyond disappointed with Splash Day Spa and their lack of communication between staff members and disorganisation. I was an ongoing client of Paradise Day Spa (a 5 star spa) before it became Splash and has gone downhill considerably. Unfortunately after these most recent experiences I will not be returning.

    2 months ago

  • purr
    purr  Newbie   1 review
    I do not recommend this day spa to ANYONE i have now made 4 phone calls to organise 8 bookings for my own hens weekend and they have been nothing but rude and extremely unhelpful, when i asked to speak to management about my frustration i was told that their policy is that the person on the phone deals with the complaint... i am absolutly disgusted in the service i received i would NEVER recommend them to anyone!!!

    5 months ago

  •  Newbie   1 review
    I had a fake tan there last week and was pleasantly surprised, easily one of the best fake tan's i've ever had. Great value for $25 for the full body. Unfortunatly im not a local :(

    9 months ago

  • luli158
    luli158  Newbie   1 review
    I have recently had a Splash Signature Pedicure and it was the worst that I have ever experienced. My toenail polish came off one of my toes the next day. I sent an email and photo to management to explain what had happened and I also expressed my dissappointment at not having received value but rather an overpriced experience. You would think that asking for a refund for this would be reasonable but I have not heard a reply despite 4 attempts to mediate. A friend who was with me found her experience very disappointing and has also heard nothing back. It is amazing to me as a local that our feedback is not appreciated or valued. I am surprised that offering a refund given my experience seems all too hard. I will keep trying but I would definitely NOT ever recommend this day spa to anyone ever again. Also, their mineral pools are a waste of time. Half of the jets don't work.

    9 months ago

  • tammyt511
    tammyt511   2 reviews
    I am so glad there are more people that agree with me - this place was TERRIBLE I can not describe the experience I have had from the beginning phone call to book a lovely girls weekend out for my 30th birthday the girl was great on the phone but gave me all the wrong information so I organised everything with all my friends and then had to keep changing things on them, I would have cancelled but I had already made a payment, Here are just a few of the things that made this a very dissappointing day:
    - Were told payment was on the day however this changed and had to pay upfront when booking (I was booking for 8 people so very expensive)
    - A friend called to change their treatments however staff were very unhelpful and told them 'no'
    - Original price on phone changed dramatically once I booked
    - Original treatment time of 2 hrs changed to 1 hr due to mis-information from staff member
    - had to wait for our therapists which were 10 mins late - we were waiting on them no apology and they cut our treatments short due to this
    - Booked a pedicure but should have been called a nail buff and shine did not touch feet whatsoever (half hour treatment)
    - When getting my eyelashes tinted the lady pushed on my eyes so hard they felt they were going to pop out (others in my party that also got lashes tinted commented on the same thing
    - They changed our booking time without letting us know
    - 3 weeks of constant phone calls and emails everytime something else changing
    - spa in the room did not work
    - one of the spa's in the mineral pool did not work
    - sauna was out of action
    - Very unclean in general, you lay down for a treatment and look straight up at the very dirty vents
    - broken tiles in showers nearly caused a friend who has a bad back to trip over
    - hardly anywhere to hang your robes throughout the place
    - Pictures on website are very deceiving
    - my robe was taken accidently by someone else and it had my locker key in it so had to wait half an hour for someone with bolt-cutters to let me into my locker
    - renovations at the time made area look tacky
    - Staff very untrained
    - Nail polishes that we got to choose from for pedicure or manicure were tacky (you could buy them in a $2 store)
    - Products used overall were not of Day spa quality

    This is definately NOT a high-end spa I think it would be fine if you were just going for the mineral pools sauna etc. for $15 however getting treatments here was very very dissappointing I really can not express my dissappointment enough.

    However to the spas credit they did offer us a couple of free platter due to the amount of mistakes and problems on their behalf they also offered us all a free glass of champagne each due to the spas not working

    I hope this has helped someone, if you are booking group day please be aware of all the complications

    10 months ago

  • lukem11
    lukem11  Newbie   1 review
    I wouldn't have a clue about the quality of the facilities, or the services provided. I never made it past the very unhelpful girl on the phone when I rang to make a booking.

    I tried to make a booking for my wife for one of their packages. I informed the lady that I would like to use a discount voucher that I had previously purchased. I was told that I was unable to use the voucher (despite the conditions on the voucher making no mention of any restriction).

    I have read the other reviews on this site, and the responses. I can confirm that I am not a competitor of this business, however, I did make a booking with one of their competitors immediately after getting absolutely no assistance from the staff member I spoke to.

    It never ceases to amaze me that businesses choose to participate in advertising and marketing programs designed to promote their product or service and to generate good will, and then fail to honour their commitment, or provide unacceptable levels of service.

    Good luck to the owner of this business, judging by the other reviews on this site, it looks like your staff member did my wife and I a huge favour by steering me towards one of your competitors.

    1 year ago

  • SydMGirl
    SydMGirl  Newbie   1 review
    I had the worst massage of my life here. We were 15 minutes to start (no apology). The girl clearly had NO massage experience. Firstly there was NO ambiance. The lights were bright and there was no music. When i was asked about the pressure, I said it could be a little harder so the girl dug her fingers in as hard as she possibly could and made me cry out in pain. I honestly wanted the massage to be over as fast as possible. There was no technique at all. She also used so much coconut oil that smelt awful and rubbed my scalp with the same oil!!!. My girlfriend who also had a massage at the same time said hers was the worst she had ever had as well. DREADFUL PLACE. DO NOT GO.

    1 year ago

  • CathyCM
    CathyCM  Newbie   1 review
    We just had the best day at Splash. Three of my friends and I spent the day in the pools at Splash. We had the best massage ever. We all booked a remedial massage - Only $67. Let me tell you the remedial massage therapist at splash are amazing. We then all enjoyed the Hydrotherapy pool steam rooms Hot mineral pools. Plan to spend the whole day in your robe at splash as they have a cafe. I had a yummy quiche for 13.95. Not your average day spa. We were there on Saturday and the place was busy busy which I think is a great thing - it makes the place more enjoyable. It is a place to go with friends that is affordable and enjoyable. Well done we will all be back soon I hope. Cathy Miller.

    1 year ago

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Editorial Reviews

  • Splash Day Spa

    Ultimate Gold Coast

    Thursday, August 05, 2010

    A sea of tranquillity among a hive of activity. Choose from a luxurious range of pamper packs including facials, spa treatments, massage, hot and cold pools, hydrotherapy tank, sauna and steam room. Splash out with a full-day detox package, which promises to leave you energised and de-stressed.


  • Splash Day Spa

    Ultimate Brisbane

    Thursday, November 19, 2009

    A hidden away basement of bliss located beneath the Chevron Renaissance, decked out with a myriad of treatment rooms, indoor pools, steam rooms, saunas and a licensed relaxation area along with a team of trained professionals to make you feel and look amazing. Lie back and feel your stress float away in one of the many relaxation pools or book a package such as “Connected” and experience a total body exfoliation, relaxation massage, Splash essential facial and plunge into your own private spa infused with milk and honey — best enjoyed with a glass of champagne and fresh seasonal fruit. Splash are also specialists in advanced cosmetic techniques such as Botox, with staff on site who are fully accredited and will ensure you get the wow without the, “Oww.”


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