I purchased a daily deals voucher for one of their drive days. With 3 months to go on redeeming the voucher, we scheduled a drive day, including paying extra for my partner to join as a passenger. We showed up on the morning to a closed office. A portion of the group had cancelled the night before, and we had no idea until the normal lot caretaker arrived and told us. Another couple was there too and had the same experience. Finally we were able to speak to management, who told us that because we would be out of the country for the next few months, we could use our voucher for another drive upon our return, even past the voucher's expiration.
A few months later we had our return tickets to Sydney, so I e-mailed them to say that I wanted to schedule a drive on one of the days advertised as available on their web site. Staff replied and said no, the voucher has expired, too bad. I replied back saying that management had agreed to let us use our voucher at this later time due to their previous cancellation, and that is when all communication stopped. Emails, phone calls, nothing was replied to. Now we are out hundreds of dollars, and I didn't even get the chance to give this voucher to a friend, because I thought I would be able to use it.
For a premium product at a premium price, I was shocked at the unprofessional treatment all the way along. Buyer beware.