Yelled at by NEW owner
We have been a customer of Springwood pizza for 30 years.
The new owners just don't know what the words " customer service"mean,recently we ordered a pizza to be delivered, we were told the pizza would be delivered in 1.5 hours.We accepted this, but after 1 and a quarter hours, we received a call to confirm our address, at no stage during this phone call were we advised that the pizza was going to be later than the 1.5 hours which was advised when we booked our pizza.
After 2.5 hours of ordering our pizza, we called to find out where our pizza was, I was fortunate enough to get one of the NEW owners, well the abuse I received from this LOVELY lady was just unbelievable.
I was told that my pizza would be another 30 minutes, before it would be delivered (yes it's going to be 3 hours) to get a pizza delivered, I said to this LOVELY lady, I don't want it now and that is when the abuse started, she told me that they were very busy and short staffed( the customer does not need to be given such a poor excuse) and this is why it is taking so long and that if I really don't want the pizza, we will be placed on a banned list ( never to be delivered to again),this suited me because I will never buy a pizza from this place ever again and looking at other reviews, we are not the only customers that will not go back.
It's a real shame, because Springwood Pizza's were really good and the service was 5 star.