Reviews of Springwood Pizza
Very nice pizza, ordered as part of a group of over 10 people on a fairly busy night and the service was still very much timely. Definitely the nicest pizza place I've been to in town and probably one of the best I've been to ever. Will definitely go back when I'm in this part of the world and have recommended it to everyone else.
Disgusting service, ordered a delivery told time would be one hour ( stop me if this sounds familiar ) then received a call saying they had made a mistake and delivery expected by 7.30. called at 7.40 told by Rude lady that they were just busy. pizza arrived at 8pm. order was WRONG not good enough after 2 hours. rang and requested a refund was told no way as it wasn't inedible and they were busy and only had one driver. Suggested they hire another, rude new owner abused me and said that its costs too much to hire another driver and they just wouldn't deliver to Hazelbrook anymore. No skin off our nose, we wont be ordering again EVER !!! pizza was horrid and bland. New owners are terrible. not the first bad experience from here either since new owner have taken over. No Idea.
Yelled at by NEW owner
We have been a customer of Springwood pizza for 30 years.
The new owners just don't know what the words " customer service"mean,recently we ordered a pizza to be delivered, we were told the pizza would be delivered in 1.5 hours.We accepted this, but after 1 and a quarter hours, we received a call to confirm our address, at no stage during this phone call were we advised that the pizza was going to be later than the 1.5 hours which was advised when we booked our pizza.
After 2.5 hours of ordering our pizza, we called to find out where our pizza was, I was fortunate enough to get one of the NEW owners, well the abuse I received from this LOVELY lady was just unbelievable.
I was told that my pizza would be another 30 minutes, before it would be delivered (yes it's going to be 3 hours) to get a pizza delivered, I said to this LOVELY lady, I don't want it now and that is when the abuse started, she told me that they were very busy and short staffed( the customer does not need to be given such a poor excuse) and this is why it is taking so long and that if I really don't want the pizza, we will be placed on a banned list ( never to be delivered to again),this suited me because I will never buy a pizza from this place ever again and looking at other reviews, we are not the only customers that will not go back.
It's a real shame, because Springwood Pizza's were really good and the service was 5 star.
We decided to have a sit down dinner meal but didn't realise we would have had to wait nearly 45 minutes to eat and be charged to the hilt for what was essentially, very basic pizza. Management looked unhappy and weren't particularly pleasant.
We left feeling like we'd been ripped off.
Next time we'll go elsewhere.
Never going back. Ordered 2 small pizzas and was advised there would be a 40min wait on pick up. Drove the 20 mins to pick it up and then spent another 40mins waiting in the car, a total of 80 mins waiting! They then proceeded to overcharge me. When i called that evening the management said that they were understaffed and could not blame them, that everyone had the same wait and i had no right to complain. When it came to receiving my refund for the overcharge they said i could either be given a store credit (which due to the terrible service i did not want) or pay the .80c EFTPOS fee for a return... in effect paying a total if $1.60 for using card! The management was highly unprofessional, rude and intolerant of my feedback, even had the nerve to tell me to keep my child quiet while i talk to them. Having worked in hospitality management for over 10years never have I come across such disregard for quality service or incompetence for professional dealings. Oh and the Aussie pizza had eggshells through it. NEVER AGAIN.
I have been a customer of Springwood Pizza for nearly 30 years but I am not happy with the new management. Prices have increase and there are now extra charges for items originally included. The wait time was much longer than stated The pizza bases seem different as well. Although taste is still fine they have outpriced themselves with me and my new regular pizza place will be elsewhere.
We have been ordering Springwood Pizzas for close to 15 years and have loved it until recently.
The business has been taken over by new management and the last two time it has taken over 2 hours to get our order delivered even though they have said it would only take 40-45mins, when we complained we got yelled at by the new management...
Won't be going back!!
I order pizza from here some months ago and it was very burnt on the bottom, it was replaced but not before i'd driven home and back again. Nothing was offered for the inconvenience. The pizzas were ok but nothing special.
Today i went back to give it another go and was totally disappointed. Paying $20 for a large pizza when i can pick up two large pizzas from other pizza store for $16 is a bit steep but if they are made well then why not. The problem is they aren't made well. The cheese on top was burnt, the base was soggy and the cabanossi they use tastes terrible. There was generous amounts of topping but because the cheese is on top most of the flavour is taken away. I've eaten pizzas from the frozen food section of the supermarket with better flavour. In fact i would rate frozen pizza above any of the pizzas i've gotten from Springwood pizza.
We ate half the pizza and threw the rest out. Entirely unappetizing.