STOVE DOCTOR - Total Oven Maintenance
Stove Doctor is a specialty service provider who service and maintain gas and electric stoves, ovens, cook tops and range hoods. We can repair anything from the old 1960 model rotomaster to the latest stainless steel double ...read more
- Refrigerator Repair, Refrigerator Servicing
- Dishwasher Repair, Dishwasher Servicing
- Rangehood Repair, Rangehood Servicing
- Oven Repair, Oven Servicing
- Stove Repair, Stove Servicing
- Dryer Repair, Dryer Servicing
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Bad customer service. Technician came to replace a burnt pipe on the stove and a day after replacement, the issue spread to another section of the stove. Eventually they recommended the entire stove top be replaced. And the prices quoted were ridiculous. Also the appointment time was not specific and the technician came much later than the advised timeframe. Also technician did not answer the queries to satisfaction.
In two words, Great Service! I had been waiting for an appliance technician from a different company to show up for three weeks with no luck. Luckily a friend of mine had used Stove Doctor before and suggested I try them out. So I phoned Stove Doctor and made a booking for the next day between 9am-11am. Not only did the technician show up on time (at 9:30!) , but he also called to let me know he was on the way. The technician Deyjan (I hope I spelt this right!) wasread more
Great service. Called them up to have my oven fixed. Made a booking with the office for the next day. Technician came out on time and was very informative and had it fixed in no time. Will definitely recommend Stove Doctor to all of my friends and family in the future.
In three words: ridiculous customer service. Long wait and technitian only works three day a week. They give u 2 hour window for technitian to arrive. Unwilling to help to organise exact time for those working people who have to go to work and cant wait for two hours for technitian to show up. If you cant wait for two hours they threaten you with cancelation feee of $88. Management and staff on the phone are just arrogant. Avoid dealing with them at all costs!
I had the same experience as SamN57. Advised parts would be difficult to purchase but not impossible. Followed-up several times over 6 weeks, told parts were still on order each time. Stove Doctor never followed-up with me once, even if I rang and left a message with someone who advised someone else would call me back. Never use them!