Recently paid $230 to *strands of colour* to screw up my hair colour. Previously went there once or twice, and was satisfied so thought I would try again. So I'll start of by saying what I did like about the salon- All the staff do seem quite nice, they bring out food and champagne for you whilst you do get a service done and are really helpful when it does come to suggestions.
What I did not like about this particular time was the fact that I had told them I did want to achieve a lighter colour, my hair is black naturally, however have been going back and forth from dark to light over the years but in stages with no problems. They had suggested to bleach my hair and dye it brown and scatter caramel foils through to lighten it. So I get that the base colour of my hair could not go too light even though this has been achieved in previous years. What I did not like was the fact my hair colourist kept using all this hairdressing jargon in relation to colour and did not show me the colour chart until AFTER, I had heard them mention a 6 etc, but I remember one time I did dye my hair to that colour and it came out quite dark, so I told them I think that'd be too dark what I wanted to achieve and they said 'no not really' *they didn't show me the colour chart to reassure me at that stage. Another colourist then proceeded to foil my hair, after showing them 2-3 photos of what I'd prefer and how the foils sat around my face which was predominantly on the top section and to make it fine, they scattered 'halo foils' of chunks underneath my hair parting, which is covered, and really what is the point?! When I had asked the management, whats the point of putting it there, they had said 'some people like it there' which then I said 'okay- thats good, but thats not what I had wanted and I had told the colourists that.' Isn't it weird when hairdressers stuff up they try to passively insinuate that its your fault? And even though I felt like I wasted so much money and time *3 hrs in the seat* to have all these processes done, they did suggest they could fix it at that time, but I was just exhausted and went home and cried about it haha! Next day, called up to reschedule, was asked 'do you want a blow dry with that?' and asked if that was complimentary, they said they would charge me $36.00 for on top which is plain stupid! I could comprehend an extra charge if they had taken the effort to get out the colour book, say 'this is what your base will be, this is what the foils will be, this is where were going to put foils' etc but that extra time to ask some questions did not occur. Another thing that did bother me at the time when I asked to reschedule and asked them 'Why didn't they just put the extra foils while they were doing the whole process before? It does waste my time to fix it again, and you're charging me more money on top of that to blow dry which should be complimentary'. The management's response was 'we did not want to compromise the health of your hair, other salons may do that but we don't and it does take up time do blow dry again'. It contradicts the fact that they suggested to bleach my hair.
Solution- If they had asked more questions to what I wanted, showed me the charts before the process, asked on going questions where I'd like what sections lightened with foils. *Furthermore I didn't like the fact they have the 'no guarantee its going to end up like you wanted' which I do understand, i think i'm annoyed at the fact they messed up the foils and didn't give me a proper consultation, they can't expect clients to know they're hairdressing colour jargon, I did have a good hair stylish previously at my time there who spoke to me and showed me the charts consistently, so maybe its just a review on that particular stylist. I did not like how the management handled it after, instead of trying to show me how I'm wrong and acting defensive, I would have been satisfied with 'we'll fix it' straight away instead of justifications and 'some people like it that way...we'll have to charge extra for a blow dry'. Would you like to pay $260 for a service you weren't satisfied with? For the record, its 2 stars, for them saying they will fix it and add foils (but who knows if they will if one of them see this review?), I did really like them- other clients always look beautiful- but mine was just a bad experience I guess. I'd recommend Bel Coloure near Campbelltown Mall, after this I'm not returning to Strands of Colour. xx