Non existent service - told shutters would take 4-6 weeks, tried to make contact at 4 weeks to check eta, could not get in touch with anyone for 3 weeks... finally told they would be ready in a week. Was contacted a few days before install to say they were delayed a further fortnight. I was called on day of install (12 weeks after paying 50% deposit) to be told shutters hadn't arrived with shipment, would be further delayed (week before xmas). I insisted the one roller blind be installed that day, two hours later they arrived with all the shutters and blind?? First window had been incorrectly measured and was 100mm too big for frame, not installed; second window did not have the rail for window frame so could not be installed; third window was the roller blind, this was 10mm too big, could not be installed. I was advised the little window above the door could not be made as it was too small (don't know why I wasn't told before as it was included in my deposit). Only window was installed without being no more gapped so screws and gaps were exposed. I saw my file and my shutters were ordered a month after paying my deposit, obvious reason for delay.
Very nonchalant and unapologetic about whole situation, I emailed to ask for my deposit back, no response. After giving them one final chance to reorder the shutters and email me a confirmation I did not hear from them. They finally promised to refund my deposit, didn't even deliver on that - only got our deposit back after returning shutters to them at their home (day before xmas eve). After reading reviews below I'm probably lucky I got my deposit back!
Strongly advise going with another company!!!