I went in for some caramel highlights to break up my blond, I walked out with grey green mud coloured hair. When I complained they told me to come back in they would decide if there was a problem, (but apparently this was what I was told I had asked for), they would try and fix it. When I said I was on holidays up the north coast I was told to come in after my two week break. When I said I wanted to get it fixed straight away, as I didn't want to spend my holidays with my hair looking so dreadful, and requested a refund so I could get the hair fixed at a salon closer to my holiday place,they told me that my hair already looked awful when I came in, it couldn't be much worse, that they were trying to provide me with a solution, but I was being difficult and trying to bully them into a refund. All this for the bargain price of $300! Which at this point they are still refusing to refund -- I am complaining to fair trading Queensland, I felt insulted, distressed and humilated, thanks Sublime great job!
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