been a loyal costumer to subway for many years . Went to subway Wonthaggi at least twice a week . Had to take my wrap back on 2 occasions . First because there was a bug in my wrap , second time because there was a black hair . ( not mine) . Was discreet with my complaint to the staff member . Asked for refund . Went and sat down and waited for staff to come talk to me . Staff member begin raising his voice at me across the store asking me to never return . Won't be eating there again .