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The order was in my wife's name, but I was able to pick it up if I could quote her phone number. Was surprised that it was all it took, not take a copy of her on-line order on an ipad. So it seems they have developed the their processes since the ngative feedbacl lodged 2 yrs ago
Online purchasing is meant to be "convenient", however, it turns out to be an "inconvenience". Does not state anywhere on my order that I was required to pick it up with my I.D. I sent my partner to pick up the mattress (we live 15km away), only to be told I had to be the one to pick it up. If their delivery fees weren't so excessive I would have had it delivered. So now I haveread more
Not the best quality but still very good value, sales people are always helpful but still yet to get a smile from behind the counter when paying. Staff in the pick up bay always friendly and helpful , but need to watch their language a bit when talking to each other.