Reviews of Suttons Subaru Rosebery
Have just bought the most excellent car I've ever had. Couldn't of got a better deal if Hamid just gave me the car for nothing. Hamid bent to all my needs without a second glance. Mark had a lot to do with it as well. Very courteous & never felt pressured into anything.
A big thanks to Sonny who helped me with the finance & insurance couldn't of done it without you. The whole team at Sutton Subaru Rosebery made you feel very welcome right from when you first step through the doors. Thank you all.
I came back from test driving a new model Forester, knowing that I wouldn't buy that day, though I didn't tell the sales man this. Little did I know, that while valuing the car, the sales man had gotten a colleague to drive my trade-in through the car wash and vacuum it while were out test driving the Forester. In fact, he didn't even mention it, and it took me a split second to realise that he had done this as I was driving out of the car park.
It was a given, that two months ago, my wife and I purchased a brand new Forester. A big recommendation for Geoff and David (manager). Subaru was definitely the most friendly place to buy a car I've ever dealt with.
Went to the dealer today. Very genuine and keen on Subaru Impreza R. Brought family members to get the overall experience and served by Professional sales person.
I was asked about the price and whether if expecting any discount. Told the sales person that based on my research on the forum, there could be around $1k discount.
Then I requested for test drive, the answer was very shocking! He cannot allow test-drive session since I cannot afford/agree on his price.
Don't judge people's financial position if you are just working as car sales person.
Any professional sales person would have the common sense that potential buyers would have prepared and understand whether the RRP is within the budget.
To add to the insult, is he checked with his manager and came back saying that the DEMO car could be on sale and will call-back around 1 hour to arrange for test drive.
No wonder the staff culture is so bad in that dealer since it is driven from the management.
Tips: You might as well say that the Demo vehicle is fully book today. Gosh!
After all, it was not a pleasant experience..and rest assured this will promote "good" word of mouth!