I wasn't impressed by my visit to the Swan Animal Haven however my parents did adopt a dog through them.
I found the staff that I spoke with unrealistic in their expectations, unhelpful and defensive. It appeared to me that they didn't want to adopt any dogs out which to a certain extent I can understand.
The premises were uninviting and untidy, with an unfriendly vibe about it
Overall I was disappointed and did not adopt a dog from Swan