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As the only company who Samsung refer work to in Sydney I would have expected much better service but it appears they believe they have you over a barrel and can behave as they please. When trying to book a job with my broken down (2.5 year old) washing machine I was spoken to incredibly rudely with no solutions provided to my problem. I was treated like I was trying to dodge the call out fee when I was simply asking to discuss what was an unusual problem soread more
Appreciated the phone call from the owner of Sydney Appliance Services today after he read my review. It meant a lot to be able to explain to him how frustrated I was. I still don't have a timeline for fixing my machine but I felt listened to and I understand what the issue is from their end and that's a step in the right direction. Thank you Angelo.
I used Sydney Appliance Service a few weeks back, I have to say its the best service i have received by any tradesmen, my air conditioner was on the blink and the gentlemen showed up were neat and very polite did a great job and fixed and double checked everything. extremely happy. The customer service was fantastic and the job was done precisely.
This company is the dedicated service repair service for my new Samsung appliance. I booked a service call and they gave me a four hour window of time today in which a service person was supposed to arrive. Because I really needed to get this fixed, I took an unpaid day of leave off work so that I would be at home during this time... I waited the whole day and no service person arrived. Nor did I receive any courtesy phonecall to advise that the repair person was runningread more
What a poor excuse for a sevice company!!!! I own a Hisense fridge and unfortunately the service contract for the repairs under warranty is Sydney Applicance Service - I had them come out to fix a water leak and I was told to defrost the fridge for 48 hours and that would fix the problem - wrong!!! So they came out again and said that a part needed to be replaced and that they would be out on the 27/12/12 so to defrost the fridge again 48 hours prior so I threw out all my Xmasread more