This company is the dedicated service repair service for my new Samsung appliance. I booked a service call and they gave me a four hour window of time today in which a service person was supposed to arrive. Because I really needed to get this fixed, I took an unpaid day of leave off work so that I would be at home during this time... I waited the whole day and no service person arrived. Nor did I receive any courtesy phonecall to advise that the repair person was running late. I called twice, the first time to be told that the staff was half an hour away, and then (an hour later) to be told that I would need to rebook for another day next week. I'm extremely unhappy with the customer service I received.