I had a shocking experience with this company a few years ago and judging by the recent reviews, it appears the levels of service haven't improved at all!
The quotation is where the good service started and ended. From there it was one problem after another. The installation date kept getting pushed back without any communication from the company, it was up to me to keep chasing.
When the installation date finally arrived, I was flabbergasted by comments from the installer who was critical of the standard of workmanship of our home! At the time I was too stunned to respond. After completing only half the job, they left. One of the roller blinds had a tear in the fabric and they were unable to fit the fly screens as they were missing some parts. No apology, nothing.
I phoned the office to discuss and spoke to a unfriendly and unhelpful person in 'customer service'. I had paid the account in full the day before so I asked if I was going to be compensated in some way for this inconvenience. To this inquiry I received a resounding "no". I asked that surely at least they could ensure this job be given priority, considering the company was clearly at fault? My request was noted. I also asked that a closer be fitted to the screen door (apparently this is not standard? It was certainly not pointed out to me at the time of the quote). I was advised that a closer would be extra $$. I also asked about a weather strip as there was a gap between the bottom of the screen door and the floor. I was advised the installer carried these in the van and could fit one for me.
Eventually a date was set to finish the job. After the 2 hour window had passed, I phone the office yet again and was told they were running late. I questioned the staff as to why nobody had called to inform me? Their response was that the installer had my contact details and it was 'up to them to call me'.
They finally arrived on our doorstep, 4 hours late, without a word of explanation or apology. When they indicated they were finished, I asked them about the weather strip. They responded in a curt tone that they'd not been told about it. They proceeded to speak to me in a very patronizing manner. As I was talking to them, they turned their back, walked to the van and drove off. They left me standing at my front door in shock.
The overall service I received from Sydney Blinds and Screens, particularly the staff who did the installation, was absolutely APPALLING. Customer service is non existent, they are rude and the worst run business I have ever had to deal with. Their quote was the cheapest, but clearly you get what you pay for.