I had to wait the quote for 3 weeks. The sales Rep is a nice guy, he explain everything to me. I am happy with the sales rep. And I had to wait again for 3 weeks to fit it to my place. I could not complain because I already gave a deposit otherwise I will go to the other company. And 1 1/2 years later, the door that I ordered had a problem with the lock. And I call them (16 Jan 13), they said they will call me for arrange the time. I been wait and wait for 3 days, No one call me. Then I call them back and she told me someone will come to my place on 1 Feb 2013 (that the only day otherwise I have to wait for another weeks). So on 1 Feb 2013, My door (triple lock) could not been fix on the spot so they had to bring it back to the factory. That guy told me it will be fix about 1 week. So I call to follow up on 11 Feb 13, the lady said they will find out with my door. I wait for a day and no one call me back. The next day (12 Feb13), I call again in the morning (11am) and i spoke to them, said they could not find my paperwork. they will call me within 30 minutes. Unfortunately, I have to call them back at 4pm. And they still could not give me an answer. They said they will call me back before 5:30. Finally, they call me at 5:15 and the answer still could not find my paper work. They said, they will let me know ASAP when they find my paper. After i Hang up, I was thinking if they never find my paper work so how? Today (13 Feb), I call them at 8:30 to discuss about my paperwork. When i call them, they were very rude. Said they were very busy,they only can find my paperwork after 12 pm. And said they haven't lost my paperwork but someone have it but never gave it to them. If they found my paperwork only take 1 day to fix it. And they will call me back. So until now, I still don't know.......to be continue