I am kicking myself for not reading this page before we hired them. Contacted them in early December hoping that the job would be done before Christmas. To be honest, I called quite a few companies and many of them wouldn't answer the phone or return calls. Sydney Blinds not only replied but told me that there was no problem getting blinds fitted before Christmas. When the person came for a measurement they told me that we'd have to wait till mid-January. They called to book the installation on January 13th, but the day before called again to cancel as they had had "problems with manufacturing". The installation was rescheduled for today (29th) but at 8am, they called to tell me that the person was sick and the earliest they could come back is next week. I asked to be transferred to a management staff and asked for a discount...was offered $40 off out of a $2,000 job, what a joke!