I was highly dissatisfied with my experience today and their false advertising. Per their website, they close at 6 and washing only takes 30 mins. I arrived at 5 today and was told they werent accepting any more as they were closing. Upon my insistence, they accepted my car for washing. When I got my car half an hour later, my bonnet was still covered with bug and tar. When I complained, they said I was only using a voucher and it needs to be polished (which is an upgrade). I have been to this merchant many times before and while I dislike them turning on my car's radio and aircon at full blast while they clean, I was prepared to overlook it, hence I bought the voucher. I was very angry at their answer and so I left immediately and said I will be contacting Fair Trading. It was only when I looked at the voucher details again that I realised it says "removal of bugs and tar" and "hand polish". I took pictures of my car as proof. This merchant is obviously not fulfilling their advertised special. Yes, vouchers are discounted, however it's not a reason for this car wash cafe not to fulfill their word.