I had my car washed and they lost the key. It is 5 weeks and I have been leaving messages, letters, visiting the Gordon site and still no one has contacted me to arrange reimbursement for the cost of a new key. The phone number quoted here on their web page is disconnected. I am not happy with this company at all.
We've been taking our cars to Sammy and the team for over 3 years now and they always aim to please. They are super-pedantic, efficient, very thorough and make sure that we're completely happy before we leave. Very highly recommend their service. Thanks guys!
I was highly dissatisfied with my experience today and their false advertising. Per their website, they close at 6 and washing only takes 30 mins. I arrived at 5 today and was told they werent accepting any more as they were closing. Upon my insistence, they accepted my car for washing. When I got my car half an hour later, my bonnet was still covered with bug and tar. When I complained, they said I was only using a voucher and it needs to be polished (which is an upgrade). I have been to this merchant many times before and while I dislike them turning on my car's radio and aircon at full blast while they clean, I was prepared to overlook it, hence I bought the voucher. I was very angry at their answer and so I left immediately and said I will be contacting Fair Trading. It was only when I looked at the voucher details again that I realised it says "removal of bugs and tar" and "hand polish". I took pictures of my car as proof. This merchant is obviously not fulfilling their advertised special. Yes, vouchers are discounted, however it's not a reason for this car wash cafe not to fulfill their word.
Took my car to these guys early this week and was amazed at the job they did. In the car for work so it was very dirty and had some things in the back but wasn't a a problem at all for these guys. I also found the staff very friendly so I'LL BE BACK GUYS.
I come here as it is a family owned business and they ensure the car is perfectly clean. The parents of the owner run the small cafe attached so you can have a coffee whilst you wait. Excellent as usual.
This is the second visit. The first visit they washed my car - OK job but definately not the best. Purchased a $39 deal with detail etc... so expecting it to be somewhat better than previous visit. I went early in the morning so not to have the busy excuse. The wash job on the outside was apaulling with dirt still obvious on the windscreen between the 2 wipers? Maybe because it was a 4WD maybe a little too hard?? Also front grill dirty, and windows still had finger prints on them (not good enough). Inside with the deal included a vacuum and treatment... I took a photo of the crumbs etc not vacuumed out of the cup holders etc.... must admit they did vacuum the mats but that was the extent. Friendly service but not happy