--> Sydney Car Wash Cafe in Gordon, Sydney, NSW, Car Wash - True Local
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Reviews of Sydney Car Wash Cafe

  • The worst ever experience at a car wash. I was harassed to go for the on special $79 "Mini Detail" and promised it would not take long (40 mins). I paid upon entry 10.30am, car was finally finished 11.55am. I noted on the door multiple bug marks which my finger was able to remove with one light stroke. The car is less than 12mths old and washed regularly and kept under cover. Intenally, the dash had not been wiped / nor amour all used. I pointed this out to the attendant whom could hardly speak a word of English. I then waited for about 5mins for the manager whom never turned up. Couldn't wait any longer I was late for work. I tried calling for a refund however they would not have a bar of it. I will never go back.
    • Gerry, may I suggest that you do either or both of this: a) lodge a complaint to Fair Trading (FT is actually toothless, but it's still good to provide them some statistics), b) if you paid with a credit card, raise a dispute and state that you haven't received any services you paid for. You may be able to claw back your money then.
  • R_E_V_I_E_W_E_R_1 Local Star 962 reviews
    This place is quite odd. It is certainly a good car wash but the cafe is not the nicest place to be in. There is, in my mind, so much potential to make this car wash the place to wash your car, but I wouldn't want to sit waiting in the cafe again. There isn't any other place to wait within the immediate vicinity. I would not recommend going for the ambiance but if you want a good car wash service with no cafe experience, then feel free to visit!
  • I left this place feeling wronged. First time going there and made the mistake of paying before they finished. Spent $79 thinking this will have to be a fairly good clean. Wrong! I drive a 2 seater ute so it's not like there's a lot to clean. My car is 3 weeks old so it's wasn't even dirty just had dust basically. Jumped back into the car and thought I was seeing things. I ran my fingers over the dash picking up clumps of dust. There were leaves on the floor and even a water bottle under the seat which was in the cup holder when I got out. I simply said to the lady "this can't be right, it's still dirty" to which she replied " no worries I'll get them to do it again" second attempt at leaving, same thing. Hopped back out and one of the men cleaning came over and said show me where so I pointed the spots out to him. This time I stood next to him to make sure but he was actually doing a good job. I was starting to feel slightly better when the lady walks past and starts yelling at him to stop saying "it's not a full detail just stop cleaning it" drove away and after putting the window down then up I couldn't see out the window because they obviously hadn't wiped of whatever they sprayed on them. So bad I had to pull over to clean them. I'm so dissatisfied I've specifically made this account to vent. Just don't go here. Horrible
  • We asked for full detailing of the newly purchased used car. Four hours later we came to find the wah is kinda half-way done, with nothing vacuumed or cleaned, streaks and puddles of detergent on the floor. We asked them to stop immediately and offered to pay for "regular wash", but they refused to leave our car and hand over the key.The manager and the owner were rude. They finally completed the wash when it was too dark to assess the quality. We paid $350. Next morning we saw there were streaks of detergent and nothing was properly cleaned. STAY AWAY FROM THIS PLACE.
    • So I filed a complaint to Fair Trading NSW regarding this car wash. When FT called the car wash, the owner ("Danny") denied there was a fault from the car wash and started talking some rubbish about paintwork issues on my car. The paintwork has never been discussed, actually, because we specifically asked for full detailing of the interior. Anyway, FT could not do much more on the issue, so I lodged a complaint to NCAT and won the case. Now to chasing the car wash to respect the money order from NCAT and pay us..
  • I was at this car wash yesterday with my girl friend. We weren't able to see whether or not the car had been washed.
    • Good news. We should soon be able to check on the cleanliness of the car, as it is now in the hands of more competent authorities.
    • Hi Steve, did you manage to get any refund from them? I have lodged a complaint to Fair Trading, I wonder what may be other ways to get the car wash make a refund for the shoddy work they did with our car.
    • We went to Fair Trading. The owner of the car wash is disputing the facts of the matter, and Fair Trading won't push it. It's probably not worth the grief to pursue them.
  • Purchased a voucher thru Cudo for $165 full detail. Tried to ring Gordon, phone disconnected. Family member took the car there this morning, they didnt clean the inside, no vacuuming and a hand rub on duco only, all up finished in less than one hour. Very disappointing, would not recommend!!
  • Spent $160 on car detail and was extremely disappointed! Car wasn't vacuumed, seats & windscreen not cleaned. I've given this business several opportunities to get it right but today takes the topping. I'm never going back.
  • Very Doggy car wash! Don't go there!
    Be aware! There are Bounch of untrustworthy people working here. They will not take care of your car when washing and more than likely will not take any responsibility for any damage!
    Took my car there just for a general wash inside out. But they kept on pushing for a polish. As I had some minor starches and needed polishing, so I agreed for a polish for $78.
    Came back over an hour later, the car was not polished at all, the marks are still there, inside the car was still dirty, the wheels were absolute filthy! When I confronted them, they said "we don't clean the door", " it will hurt our hands to clean the wheels". And one guy just came over and told me" you go pay!".
    When I pointed out the problems, they wiped a bit more, and told me that was all they can do! I complained when paying, she couldn't give a dame! It almost looked like she was so used to this and really didn't care or even have any sense to engage with any complaint!
  • Very poor job, missed a lot of spits when vacuuming. Very little effort put into cleaning
  • Very disappointed with this service!
    First time I took my car there they gave it back to me with completely flat battery! The stereo and all the lights had been left on all afternoon. I got no excuse, only a "you must have had a bad battery" comments and a sigh when requested to jump start my car. Battery was not faulty and had no previous issues, after this it never really recovered and we had to buy a new one for $400. (I even consider the possibility they swapped the battery with an old one when they washed it...)
    Giving them the benefit of the doubt I took my other car there a few months later. This time getting a full detail package. It was returned to me with dirt marks on the leather that was not dirty to begin with, sand in the seats and floor, grease on the interior form using a dirty cloth, hand prints on the outside and even and extra (!) empty water bottle in the car.
    The attitude form the girls in reception is that the customers are bothering them. they threw the car keys on the counter when I gave it to them and was told the car would be done whenever - very sloppy.

    Will never go back there and have told all my colleagues in the area about it as well.
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