I am writing in regards the removalists SCR sent to our Lewisham premise on 16/7/12 at 8am. The two removalists showed up on time but unfortunately it all went down hill from there. From the get go the removalist said this and that wasn't possible to get out of our apartment and asked my partner to unscrew the pieces of furniture so they could move it. When we did so various parts of the bookshelf which he dissembled had trouble coming apart. The removalist asked if he could kick it?! I said no obviously and he then proceeded to twist the shelf off without evening trying to pull it off. My partner asked him to stop and managed to pull it off without damaging the surfaces further. They then moved to the wardrobe and complained that they couldn't move it either without having my partner dissemble the entire unit. They then proceeded to move it downstairs only to seemingly give up half way because it was "impossible" to get around a corner. When we asked to try other options. He refused saying there was no way they could move it down even though there was other ways the other removalist was suggesting that the other removalist didn't want to try. They ended up moving the wardrobe upstairs and my partner began dissembling the unit when they went back to moving a few smaller pieces of furniture in the room. By this time an hour had passed and not even half our 10 pieces of small chipboard ikea furniture items were in the truck. I could hear them chatting downstairs loudly not sounding like they were coming back upstairs after the few items they took down. My partner poked his head out of the window and civilly asked them to stop chatting and return back to work.
At this point the removalist bellowed back, "Are you serious? Why don't you move it yourself then?" and came up the stairs and repeated that my partner should move the furniture out of the truck himself and do the move himself. He then went back downstairs and ordered his assistant to take photos of the furniture in the back of the truck and back upstairs of the furniture that was still left in our room. Then they left immediately to return to the Alexandria depot. They didn't negotiate at any point, weren't reasonable at any point.
They took as long as possible (one hour) to load less than 5 light items into the truck and twisted off a shelf, broke a leg off our wardrobe and spent time arguing with us when they could not move certain larger items down the stairs (which we promptly disassembled) when they could have used the time to figure out what they could do to make it possible to fit down the stairs. It was an absolute ordeal from the moment they arrived to the moment they left. I therefore phoned the depot immediately to arrange a refund for their lack of a service but were merely put through a number of departments with no subsequent return phone call from the management after speaking to the operations manager who deemed it a case of he said she said. I think anyone agree if someone came to your home and damaged your furniture and left you stranded with your furniture as well as wasted your time on the day you planned your move does not deserve to be paid. The fact that a legion of reviews about SCR attest to a service that is in every words ideal and the move itself was a complete nightmare is indicative of some contradiction in their business model.