First removalists were friendly, professional, and looked after furniture well. Packed truck so that items secure. On the slow side, but items arrived in good condition, and would have given 4-5 stars for the service.
Moved 5 days later again, and story totally different. Removalists were a different team, rushed, busted items and then had the nerve to say on arrival when challenged on packing and damage to table (dining table and bike shoved in back of truck, no packing/securing - despite large pile of blankets for the purpose folded neatly next to items) commented on damage and was told: "Well, you didn't choose insurance"!! Like that should make any difference to service... would give them 1 star - so average out overall 3 stars.