I had a car accident last month. My insurance company told me my car was a ride off. So went car shopping straight away. Left a deposit for a Jetta two weeks ago with this company. I have been waiting for my pay out only to get a call from the insurance company saying they are going to repair my car. Not happy. Being a single mother with two kids I was very upset and needed my deposit back knowing that Sydney didnt have too. I just called them. OMG, they totally understood my situation, they didnt hesitate to refund my deposit today. This is the least I could do. :-)