Sydney Prestige Service

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Reviews of Sydney Prestige Service

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  • BJ2010   2 reviews
    Avoid! 1st service by them (service A) I asked them to check air conditioner as it needed to be re-gassed. After 3 days I was presented with an invoice just under $3000. No phone calls to confirm the extras. So it went from a basic service to new brakes and rotors, suspension A Arms, all new belts, fuel pump, engine mounts. I wasnt happy but paid. On my way home I noticed that the air con was the same. I rang and was told that it was re-gassed but the crack they noticed in one of the air con lines must have gotten bigger (in the 30 mins from picking it up!). Also whilst driving home the coolant light went on. When I arrived home I took a look over the car and noticed that they had rotated the tyres. However on the SLK they have a staggered tyre set up, so this means they put the large tyres on the front and the smaller on the rear. Wrong! They also didn't check or refill the coolant. With less than 1000kms travelled since that service the car started losing power. A local mechanic diagnosed this as a faulty Mass Air Flow sensor. So i took the car back. Again, told them about the air con. 4 days passed, I popped in un announced to find the belts they 'replaced' sitting on the windscreen looking like bits of chewed up rubber. Asked them how the MAF sensor was and was told that it wasnt the MAF and the car would require a new Kompressor (as it was only operating at 53%), and a throttle body and that there was no crack in the air con pipes it was a because the airconditioner compressor was also broken. Total estimated cost $2500+. I collected the car and took it to a specialist. In little more than 2 hours after dropping it off they confirmed that it was indeed the MAF sensor, that SYdney Prestige had used a different refrigerant in the air con, that my engine mounts had not been replaced nor had any of the filters, that there was nothing wrong with any of the aircon lines or compressor. Car now goes like it was when brand new.

    2 months ago - 26/02/2013

  • SteveA01  Newbie   1 review
    I called to get a quote after the official Merc guys quoted me $1800 for what seemed like not much work. These guys did the same job for $1000 and it runs fine now. Thanks a lot guys.
    Skip the dealers people.

    5 months ago - 13/12/2012

  • John Phillips  Newbie   1 review
    Had a breakdown (smoke coming off the engine), the two truck driver advised to take it to them and, I just agreed. Came to pick it up and they thrown about 10 things on an invoice which added up to about $2k, obviously thought this was a good threshold to go for. My regular mechanic confirmed that some of the parts they said they put in didn't even exist for my car.

    Don't make the same mistake I did, and ignore the posts that support them.

    5 months ago - 10/12/2012

  • Ben Guthridge  Newbie   1 review
    Thanks to the team... serviced the car really well at 1/2 the cost the dealer was going to charge me. Cheers guys - would recommend you to others.

    5 months ago - 23/11/2012

  • mike s.   2 reviews
    Honestly I wont ever go to this establishment again. Been there on friday and ordered simple parts for my car.. some filters,oil, spark plugs. Been told to come on monday. Ok came on monday and been told that tomorrow they will have it all for sure and I can pick it up anytime I wont. Came on tuesday and guess what ?? The man wasnt even there and mechanic told me there hasnt even been a delivery that day. .. thanks I will look somewhere else and advise other not to use your "services" useless!

    7 months ago - 09/10/2012

  • Carowner8  Newbie   1 review
    I took my car in for a service without getting a quote. The car was pulling to the left and I needed the alignment fixed. I came back at the end of the day to be told it was $2500. I did not feel that I had any choice, so I paid and took my car. I swear that it felt like they had not done a thing. I had to call and take the car back in the following week. Obviously this time they spent a few minutes on it because it felt a little better. Still, nowhere close to $2500 worth.

    9 months ago - 20/08/2012

  • devo40  Newbie   1 review
    I have been using Jimmy and the boys at Sydney Prestige to service my car for sometime. After the previous car service places that have serviced my car I couldn't recommend them highly enough. My car is a very old BMW and recently couldn't get it started. NRMA didn't have a clue. Jimmy's boys went the extra yard and picked my car up and fixed it asap with no fuss and at little cost with no charge for sending two staff out to get it. Their knowledge of BMW's is second to none. Even when I drove it into the back of someone they got several quotes for me to help me out. In Sydney Prestige I definitely trust!
  • Davo_33  Newbie   1 review
    Oh dear ... I'm afraid I can't recommend this place. There are a few reasons I won't return:

    1. I was quoted $470 or $480 for a major service (It was difficult to get a precise answer) and it turned out to be closer to $850.

    2. I was told the brake rotors needed replacing, the front for about $160 and the rear for about $140 (again difficult to get a precise answer). I agreed over the 'phone, but the final price was actually closer to $180 per rotor, plus $200 labour. The old rotors had disappeared by the time I collected the car, and I couldn't inspect them (as is customary these days).

    3. I asked for a fuel leak to be repaired and it wasn't.

    4. The individual parts of the service were not specified on the account so it is difficult to tell whether the full service was actually done. I would have thought a basic inspection for a major service would have revealed the substantial fuel leak that I asked to be repaired.

    5. My service booklet was only partially completed. The coolant and brake fluid sections were not stamped.

    I think the management did very well out of my visit, but I've had to book my car into another service centre for another service to get my warranty booklet stamped, the fuel leak fixed and a squealing brake pads on my newly installed brakes fixed.

    D
  • Monday:
    8:00 AM-5:30 PM
  • Tuesday:
    8:00 AM-5:30 PM
  • Wednesday:
    8:00 AM-5:30 PM
  • Thursday:
    8:00 AM-5:30 PM
  • Friday:
    8:00 AM-5:30 PM
  • Saturday:
    8:00 AM-2:30 PM

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