I only signed up to this web site to review this poor business. I have had two dealings with this company with my 10 year old BMW 3 series about 9 months and 16 months ago...
The first time was for my first road worthy certificate on a recently purchased used car - after inspecting the car, they came back with $3,500 worth of repairs to be made. They reeled off all the things wrong with a set of prices for 8 items, and then I asked for them to e-mail me the details so that I could see them; this was of course a major hassle for them, as they then had to detail everything in writing. When quizzed on items like the brakes, they said that they actually didn't need replacing for the road worthy but "were on their way out and should be replaced". Being the first time having taken the car in for inspection / servicing, it was hard to tell whether these were indeed faults or nice to have things to fix that they were happy to do to get their revenue up.
The second time was the one where I was totally put off. My fuel pump was on the way out; other services had managed to get it temporarily running, so I drove it straight over to the workshop for them to inspect. They had it for a few days and the pump was working fine, then on the 3rd day it stopped working. No problem, then they wanted to charge $800 to replace it including labour. I rang around as it sounded expensive, and it was certainly at the high end compared to other european specialists in the area...so much for being cheaper than the dealerships! Anyhow I called back to negotiate and their replacement on the front desk started getting agro and basically told me to get my car out of the garage by the end of the day (at 4pm!!). Well that would be hard when the fuel pump is now no longer working, so I would need to pay for a tow truck to take it to another garage further incurring costs, which they well knew. I certainly didn't feel like my business was appreciated, as I was negotiating in a calm and non-emotional manner.
I feel stupid that I didn't read the other posts on this site before I took my car here.