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The clinic is privately billing and costs more on night and week ends so consider this when making your appointment. I have been here on many occassions and the experiences are quite variable. The reception staff are generally quite friendly. The wait times have been up to 30 minutes. And the doctors are a bit mixed - some terrible and some very friendlyread more
Customer service at the front desk does not exist, especially the younger one with the dark long hair. The doctors inside will prescribe steroids and antibiotics (even to toddlers) as if they are giving away candy. Not to mention the hour plus wait Do yourself a ding times. Just go to the Toowong Village clinic if you don't hate yourselves.
I am extremely surprised to hear a handful of bad reviews on this site. I have been to this practice more times than I can count. Always great medical advice and always accommodating. In fact, I note significant changes in the reception area and staff since my first time attendance in 2008. Particular mention to Dr Baillie. He's an excellent doctor and I don't mindread more
I have been visiting this medical centre for around 5 years and have had predominantly very good service. I see a particular doctor, but have on occasions had to see other doctors after hours or on weekends and have always left feeling positive.They charge you for visits, however they are upfront about this and there are no surprises. Evenings andread more
I have always been pleased with this practice. The staff are always pleasant and do there best to address your needs. Further more, at least 80% of the time, they are on time with their appointments, which is more than I can say for any other practice I have visited :)
Terrible and never again. Waited over 45mins for a appointment I had prebooked, checkin staff clearly forgot. Then on the way about got scolded by the staff at your payment desk - terrible customer service
Thank you for your feedback. We are concerned that your experience on this occasion has not been a pleasant one. We have a commitment to training and developing medical centre personnel with the highest level of focus on quality patient care and first class customer service.read more
Dr Bailie and Dr Seewright are the only doctors I would recommend at the practice. Every other experience I have had has been beyond terrible. They did not listen to what I was saying, and only resulted to antibiotics without suggesting any other ways to go about the problem. The reception staff are highly unprofessional and rude. Some of the receptionist standread more
Went there to get blood test, waited for almost 3 hours (2.45 to be exact). After long waited hours, i get call just so the doctor can say "oh, the blood test is not open today, you can come by tomorrow". the fact that i specifically said at the admission centre "i wanna get a blood test today if its possible", and they said "yes, just wait for around 45 minutes thank you"read more
Thank you for taking the time to provide feedback. Please contact our Practice Manager on 3870 7239 if you feel willing to provide us with further information. We would like the opportunity to clarify what exactly happened so as to ensure this doesn't happen again however weread more
terrible. Worst Dr I have ever been to. Kept me waiting and the sat me next to a garbage bin of food scraps to do the consult. Room smelt so bad I ran out the door. Yuck.
We appreciate your feedback. We are very concerned about your experience. As I undertstand it, the Practice Manager is now handling your complaint and as discussed, she will be in contact with you again shortly.
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