I usually would not go out of my way to write a review for any restaurant unless it is absolutely horrendous or amazing. In this case, I was so disgusted with my experience at this place I decided I would probably doing anyone considering going here a favor by writing this review.
Me and a friend were looking for a nice place to have lunch, and decided to try this place as we are both locals and have yet to go there. What a mistake.
I don't even know where to start.. From the get-go, the staff were extremely rude and dismissive. We waited 10 minutes just for them to clear our table, and the wait staff was very abrupt, like it was doing us some massive service by putting a tablecloth on our table. One of the servers came up and offered us some unappetizing looking dim sims, and when we said we actually just wanted to have a look at the menu (which by the way, they had not given to us) and then we would decide what we would like. They then proceeded to try and push these old looking dim sims on our table, even though we said we didn't want them. I said before I have any Yum Cha, I would like some soy sauce. 4 times I asked, still nothing. Every time I looked over near the bar, all the servers were standing around doing nothing, I eventually had to get up and ask for some sauce. Same thing with a simple bowl of steamed rice.. we eventually cancelled this off our order cos half an hour later it was still not on our table.. to add insult, anytime you try to ask one of the wait staff about anything on the menu, they would literally walk off mid conversation and cannot be bothered to find a server that can. We decided to share two Yum Cha dishes (calamari & dim sims), and two combination long soups with some noodles added. All dishes were of such poor standard, both our soups were tiny, had one prawn in each and two other gooey pieces of seafood. My friend did not even touch his soup. So we decide to just call it a day and get the bill.. $50!!! For two soups and two dishes.. So we go through the bill and surprise surprise, they have added a $4.80 'tea' which we did not even have, and had charged us $6 each on top of the original price of the soup just to add about half a handful of noodles.. Usually I would of just let this slide and left if the food was the issue, but I was so outraged at the service and the fact that they were trying to charge us this, I complained to the management. Wrong move, they started ranting on about how they would call security if we didn't pay the extra $12, and I told them that's fine, I wasn't moving/running anywhere, I just wanted this to be resolved cos I was extremely dissatisfied. They said they would take the $4.80 off for this non existent tea and also $6 off for the noodles, making the bill $40. I understand there is an extra charge for some things, but when the experience is this poor and the charge is that excessive, that's when its a problem. We had had enough by this point and decided to just leave and pay the $40. It was honestly the worst experience I have ever had at any restaurant and I will be sure not to return there ever, and I recommend you don't either, unless you want to be treated bad f and leave feeling hungry.