I live in Glebe and needed to get to Pyrmont for work at 4am. Short fare, but I don't have a car, and being a young woman I feel cautious about walking to work at that time.
I waited an hour. I called every 5 minutes to ask where they were with getting me a cab, only for the operator to tell me on my last call there were NO CABS in GLEBE, and that I was on my own and would have to make other arrangements. Its the inner-west, its not like I was calling from a remote area... I've had better service in West Wyalong of all places.
So after having to wake my housemate up to take me to work AN HOUR late, I will never use one of their cabs again. I'll be making complaints to the ombudsman, and I'm advising anyone else who's experienced something similar to do the same because they can't keep getting away with this.