The Annandale Lodge

Jaak  Newbie   1 review

Never even stayed here! The grumpy female who took my telephone enquiry was unfriendly, uninterested with 'I couldn't care less attitude'..........obviously they must have a full house. This complete absence of customer service is enough to deter me from staying at this place - don't waste your time, look elsewhere.

elmosad  Newbie   1 review

I will never stay here again, the place had a bad smell the windows didnt have flyscreens on them, toaster looked like it had never been cleaned, there was NO room service so the bed was never made the bin not emptied no fresh towels or soap not even a shower mat and even the shower curtain had mould on it, the antainer for the t.v was broken.

So dont get fooled by the photo on the website like we did, we new it didnt have much and that was ok by us but we didnt think the place would be as gross as it was. Never Never AGAIN...


The best thing about the place was when we left.

• 

  Annan11 Newbie 

  Thank you for your comment..
  
  Please be assured we have taken your comments very seriously. All customer feedback is appreciated and wherever possible, changes are made to our Serviced Apartment operations.
  
  I am sorry that were disappointed with the service at the Annandale Lodge I have investigated the matter with the relevant department manager, who joins with me in apologizing to you. We are a serviced apartment, we service our rooms weekly, and you stay was less than a week.
  
  I very much regret and apologize for any inconvenience you experienced during your visit
  
  I sincerely hope we will be given the opportunity of welcoming you back to our hotels in the future, where we are able to extend to you the high level of service we strive to offer all of our guests.
  
  Annandale Lodge
  Yours faithfully,
  

  2 years ago

  REPORT