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In October 2013 I ordered 50 cupcakes over the phone and whilst doing so I mentioned negative reviews I'd read regarding orders being lost and I was was not re-assured by the response, the staff simply went quiet on the phone. Still worried about this I called the day before the party and ... lo and behold ... they couldn't find my order. Eventually located it in the bookread more
I ordered a cake here for a party I was having was such an exciting day until I was served by one of the staff at this drummoyne store normally the regular staff is lovely but not the one on the weekend who was so rude because god forbid I asked if I could buy a cake pop , didn't realise the ones in the store we're display only . I emailed the store but have not heardread more
Fantastic service and cupcakes to die for...love them! I will definitely be coming back for more. I had these cupcakes for my wedding and they were great - my guests loved them and still to this day I get questions about where I got them from! Thank you Cupcake Factory!
These cupcakes have got to be the best cupcakes in Sydney! I love my cupcakes and I have never tasted any that are this good...the cakes are fresh and light and the icing is to die for! Thanks Cupcake Factory! Will definitely come back again...also, a big thank you to Kate in Drummoyne for her superb service!
I love the cupcakes from the Drummoyne store, especially the caramel ones. I am surprised to see people dislike the icing as that is what everyone raves about when I take them with me to visit friends. The cakes are always fresh too which isn't always the case from cupcake stores. I highly recommend these cupcakes!
These cupcakes are the worst I have had. I bought them for a party I was attending. The cake tasted awful, the icing was sugar. The icing stained our fingers. I am guessing to much food colouring. The service at drummoyne is terrible which I guess matches the cakes. The staff are rude and unhelpful. I will not be buying from the cup cake factory drummoyne or anyread more
As a trial run for my wedding we decided to have our engagement cake from the cupcake factory (Drummoyne) I rang them 2 weeks prior to the event and left a voicemail for them to call me back, and included my order. Three days later called again, left another voicemail. Two days after, they finally answered and I could place my order. (They did not call me atread more
A birthday is suppose to be a joyous occasion but on 6 Feb 2012 our day was completely ruined by their appalling customer service. We placed an online order and chose Earlwood branch as it is nearer to our delivery location. We were feeling really anxious when our order was an hour's late (requested delivery between 11am - 12noon, the courier finally arrived afterread more
Normally I don't go out of my way to give a bad review, but the whole saga needs to be published as it wasn't resolved and badly handled by the cupcake factory. This was the 2nd year we used the cupcake factory's cakes/cupcakes for our child's b'day party. Last year they screwed up the order by giving us fewer cupcakes than ordered, but that was resolved. Giving themread more
And I thought mine was an isolated case! Unbelievable.
May I know which branch was it?
This seems to be a common theme. Same issue at Drummoyne though we at least got our cakes for our party. This company is not worth it. I'll drive to the north shore next time. Worth the extra 20 minute drive.
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