I highly recommend The Facial Rejuvenation Clinic! The staff are excellent and their products are amazing its great to get recommendations about what products I should use! I have been visiting this clinic for my melasma - I really enjoy each consultation and I am getting results!
Hi - I had concerns when I first went that being such a large place there may be a hard sell to have more done- nothing could be further from the truth . Robyn is a lovely lady is so easy to talk to ,does a caring job and never does a sales pitch so all my fears were totally unfounded :)
AVOID THIS PLACE LIKE THE PLAGUE! I booked my second appointment for injectables and was told I needed to pay a $50 deposit to secure the booking. I did but this wasn't taken off my treatment cost after the appointment. I called the Operation Management, who was rude and abusive, so I asked to speak to the CEO. I was told "they doesn't speak to people like you, and hung up on me. So I wrote an email to the CEO to complain. THEY WERE EVEN WORSE IF THAT'S POSSIBLE! Told me that "They would never say that", so basically called me liar, told me "to be quiet" several times when I was speaking, and then said "I will refund your $50 but you will not get a penny more". I MEAN WHO SPEAKS TO THEIR CUSTOMERS THAT WAY??!! I HAVE EMAILED A CURRENT AFFAIR ABOUT THIS COMPANIES TREATMENT.
This client attended our clinic on two occasions. She said she was happy with the first treatment, so returned for a second. Her concern was that her $50 deposit was left as a credit on her account and she was expecting it to be refunded. As soon as she informed us that she wanted it to be refunded, we took action to ensure her request was processed immediately. Customer service is highly important to us a company, so we have checked our call logs to investigate this situation and at no time were any of our staff rude to this client. Furthermore, she requested that ALL money paid by her to the clinic should be refunded â?? but as she was happy with the treatments, we believe it is fair to only refund the $50 deposit.
always feel looked after when I'm here, although must make a special mention of Lisa Rush who is a registered nurse at the clinic and is one of those people who just does her job really really well. Great eye for detail and always intuits your concerns but never assumes.