I too had a bad experience with this place, I call it a PLACE because no Salon would act in this manner. On arrival, I was not greeted and after 20 mins I approached them. Well hello, I am the customer. I was served by staff. We proceeded to purchase our item and left. On Tuesday I called this place and told them that we weren't happy with the clip ins and the staff I spoke with said that if they weren't worn and it was all in tact, we could return them, then this other staff got on the phone and proceeded to tell me that their policy was a no refund basis. I then went on to tell them that the Dept. of Fair Trading don't recognise such signs and if the customer is not happy with what they have received and it does not work the way it should, i am entitled to a refund. They then went on to say that due to hygiene reasons, we cannot refund, I explained to them that if we didn't try them, how would we know if we liked the product. They then proceeded to say, if it was underwear, you could not return it. I then proceeded to tell them that actually, I have returned underwear and they obviously didn't want to hear what I had to say as they kept talking over me. They then went on to say and this is quite detrimental to this PLACE that PLENTY of people have contacted Fair Trading etc...... um, so what is that telling you, that people are not happy therefore, they are contacting Fair Trading. Wrong thing to say!!. Anyway, I don't recommend this PLACE and if you really want to get your monies worth, contact a company called Glambition Hair Extensions. You won't be sorry!!! I have taken this matter further.