DO NOT USE THIS SERVICE I am like all the rest. I wish I had done my research. They were booked to clean our small house last Friday for an end of lease. They were meant to arrive at 9am, but rang to say they would be late. Two cleaners arrived 1 1/2 hours late so I paid $280 cash and left them to it as I had another appointment. I returned less than 3 hours later and they were gone. There were big puddles of water on the polished floor boards, but had not vacuumed or swept. There was muck on the floors which wasn't there when I left them, that must have come out of their mop. They did not dust the skirting boards, they did not remove the cobwebs, they did not wipe the bench tops, the mantle or the cupboard doors, they didn't clean the ceiling fans. They had steam cleaned the bedroom carpets but clearly didn't vacuum first.
I rang immediately to complain but just got a message service. I rang 3 times but they never rang back. Eventually on Saturday they answered the phone and said they would send the cleaners back at 1.30pm on Sunday. This time they were 2 1/4 hours late. Give the cleaner his dues, he agreed that the job was poor, but he told me he didn't clean ceiling fans. He agreed to do the job again, apart from the steam cleaning, which he did. When I came back a few hours later he had finished and left. The job this time was just passable, but certainly not worth $280. Given that I spent almost 4 hours waiting for them to arrive and do an ordinary job, I should have done it myself.