I popped in to The Sandwich Shop after ordering my takeaway coffee from Single Origin and was pleasantly surprised at the atmosphere and the menu on offer. I only ordered some toast with avocado to go, but the bread (supplied by Brasserie Bread) was great and the prices were extremely reasonable. Would definitely revisit!
I was really excited when I heard about the opening of this store as I was starting to tire of the options for lunch.
While the menu is great and they have a good basic range of sandwiches, salads and breakfast options at reasonable prices, the service needs work. Be warned, you will have to wait at least 15 minutes for your order at lunchtime which is not acceptable when you are not eating in.Also the service felt a bit disorganised.
The salads could be better but the emphasis here is the sandwiches. I was happy to find that everything here is under $10 which is really good for Surry Hills. I'll try it out again to see if the service improves over time but I can justify waiting 10min to order and then another 15 minutes to get my food. I may as well sit at a cafe in that time.
Thank you for taking the time to review us. I am sorry to hear that you had to wait that long - it is absolutely not acceptable and we sincerely apologise. We would like you to know that since your review (which was in our 3rd week of operation), we have implemented systems and measures which we hope will ensure that our product can be delivered within 10 minutes from when you order. Our average time at the moment is around 3-5 minutes. If you are back in the area please pop in and we would be more than happy to buy you lunch on us. Thanks again for your feedback and we hope to see you soon. - Rita, The Sandwich Shop