Water was leaking into my daughters bedroom. I spoke to a plumber over the phone and they said it sounded like a shower water proofing issue. So I called in the Shower Repair Centre to assess the situation. A technician from the Shower Repair Centre came to my home, had a look around and said that the leak was caused by my shower and water proofing would definitely solve my problem. Not the case. After spending $595 on water proofing the shower, water still continued to come into my daughters bedroom. When the guys from the Shower Repair Centre came in again to address the issue they discovered that the water leakage was due to a burst pipe. I then called in a plumber to fix the pipe and the leakage stop straight away.
I was annoyed there was no way I would have spent $595 on water proofing if I had known it was not going to fix the leakage problem. I trusted the advice of their technician that water proofing would solve all my problems.
I called them back and expressed my frustrations and practically got yelled at. After that I spoke to the management and indicated I would like something for the fact that their technician had incorrectly diagnosed the leakage issue and I spent $595 on a service I really didnt want. I was made to feel like I was crazy to think they did anything wrong. They kept arguing they were not plumbers and therefore they could not be held accountable for getting the diagnosis wrong?? then why did your "technician" tell me that water proofing would solve my leakage problems! I agree - they were not qualified to make that diagnosis. They should have told me to call a plumber to assess the situation properly.
NOW to added to all this, whatever they used to seal the shower is now collecting black mold that is impossible to remove!! I never had such mold issues in the past but I have them now!!!!
Stay away from these guys!!