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TNT is the worst, most incompetant transport company we have every used. I have an interview with the press regarding this whole escapade and you would not believe the series of events!!! its mindboggling to say the least. Keep an watch out on social media sites as well as local tv channels, the incompentance of this company is about to go viral!
Hard to imagine a worse, more incompetent company. For days running have been unable to find my address (which is a very ordinary house in an ordinary street) yet have not once called me to clarify - i have had to chase the the whole time. Dreadful company - would trust them to send a Xmas card.
Terrible customer service!! Was called regarding a parcel that could not be delivered as we didn't have a forklift, so the lady told me to to see if we could either organise a forklift and call TNT back or call the sender to organise something else. She gave me the generic call line number, not her direct line, which she told me was fine. After discussing with my boss, heread more
As an ex employee, I had to fill in at reception on numerous occassions. Those girls can take in excess of 900 calls a day, especially during an Apple launch. Passing your call to someone who can assist in a timely manner was imperative, especially when those girls are notread more
2 boxes were to be transported from Melbourne to Adelaide, OVERNIGHT EXPRESS from a Thursday pick up. 1 box delivered 3.30pm on Monday (4 nights). 2nd box missing. Was informed Wednesday that box had been found and I could pick it up (No delivery), get there and told that it was missing again. Still NO BOX!!!!
Purchased 4WD drawers from Sydney. Sent to Brisbane thought TNT. The direction from the company in Sydney was that TNT where to contact us when the drawers reached Brisbane. I looked up the tracking number to see that the drawers were in the depot at Eagle Farm. The direction to TNT was that we were to be contacted upon arrival in Brisbane. We waited andread more
The ipad from Apple was delivered to Sydney. A week later and I don't have it. It is "on a trailer" somewhere, although I'm not convinced they know where. The online track a package facility is useless, and isn't updated as often as it should be. They have delivered twice to my home address, even though they were asked to redirect to my work. the package then sat for aread more
I bought bag for my Macbook Air on January 23. The next day, I got an email from Apple that my order will be shipped on January 25 by TNT. On Monday morning (January 25), I got text from TNT that my parcel will be delivered that day and I need to be at home between 9am-5pm as a signature will be required. So I was waiting at home since then and suddenly got aread more
Did you see the consignment note? Was it really labelled correctly?
We also had the misfortune of having a parcel shipped by TNT in Dec. How wrong can you go with a full size bed? First, they dropped some parcel in the basement of our apartment without any intimation to us. When we received a call to confirm whether we had the right consignment, we had no clue of why were being called in the first place. After 7 days of runningread more