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Called the previous day to inform them that I would not be at home to collect the package and to just send it the following day when I would actually be at home. Told I just had to go home collect the card and then rearrange for another delivery attempt. No option for the package to be left at the post office for collection, they can however leave your valuable packages on your door step if you don't want to wait at home by the door between 8am and 5pm for the package toread more
TNT is the worst, most incompetant transport company we have every used. I have an interview with the press regarding this whole escapade and you would not believe the series of events!!! its mindboggling to say the least. Keep an watch out on social media sites as well as local tv channels, the incompentance of this company is about to go viral!
Hard to imagine a worse, more incompetent company. For days running have been unable to find my address (which is a very ordinary house in an ordinary street) yet have not once called me to clarify - i have had to chase the the whole time. Dreadful company - would trust them to send a Xmas card.
Terrible customer service!! Was called regarding a parcel that could not be delivered as we didn't have a forklift, so the lady told me to to see if we could either organise a forklift and call TNT back or call the sender to organise something else. She gave me the generic call line number, not her direct line, which she told me was fine. After discussing with my boss, he asked me to find out who the sender was as we weren't sure what the delivery actually was. I called the genericread more
As an ex employee, I had to fill in at reception on numerous occassions. Those girls can take in excess of 900 calls a day, especially during an Apple launch. Passing your call to someone who can assist in a timely manner was imperative, especially when those girls are not trained to answer your enquiries and do not have the applications used in the callread more