Purchased 4WD drawers from Sydney. Sent to Brisbane thought TNT. The direction from the company in Sydney was that TNT where to contact us when the drawers reached Brisbane. I looked up the tracking number to see that the drawers were in the depot at Eagle Farm. The direction to TNT was that we were to be contacted upon arrival in Brisbane. We waited and waited and finally after lunch we decided to call TNT. That was the first disaster. We were told that the drawers were picked up and signed for by someone else. That there was nothing that we or they could do about the fact that somebody else collected our drawers. That the issue was to be handed over to security. The operator even told my husband that "no we did not call you and let you know that the drawers were in" when he questioned them on why we weren't informed that the drawers were in when the tracking showed that they arrived in Brisbane at 10:00 am. We called the company in Sydney and told them that TNT never called us and that when we called them we were told someone else picked our drawers up. The company in Sydney had to call TNT and get to the bottom of the drama. At no time did TNT ever called us, but they told the 4WD company that the drawers were scanned in wrong and that's what caused all the screw up. But we were still never called to be informed that our drawers were in like the direction stated. The service was shocking. I will never use TNT again. They are hopeless and don't know how to follow instructions.