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The worst customer service I have ever had with any courier company till date. The delivery driver took the delivery card (asking to drop the courier at specified place), but didn't really drop the stuff. Had contacted them like more than 15 times, never got any satisfactory reply. For the two weeks they like kept pushing me away by saying "they can't liaise with me as they got contract with the dealer". Its almost 4 weeks now and they are still investigating the issue. Theirread more
My case is even worst... I have a container ship from Shenzhen to Vancouver,... I given them all the BL info to follow and highlighted, but then they did not follow and my container was stuck in Shenzhen port for almost 3 weeks. I checked for every steps and even checked the ACI form they submitted to Canada custom and finally found their mistakeread more