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My passport was sent from USA embassy to me via Toll service. It's been 2 weeks that it's sitting in their premises with the address that they stuffed up. Marked as undeliverable. After 3 phone calls to customer service I was told that they are not going to update my address and deliver the item. Just lost my time for stupid conversations with John, Morine and the restread more
I booked a document pick up this morning at 8:32 this morning. The operators English was pitiful. She advised my home address was no such address. I assured her it is! I repeated & spelt address 4 times. She gave me pickup option 1-3 / 3-5, I chose the latter. I took the afternoon off - not confident with her times! Called at 5pm - phone answered 5:36 & was told myread more
I was suppose to get a delivery LAST THURSDAY yet one week later I'm still waiting I WILL NEVER USE TOLL AGAIN! BE AWARE!
a week ? it took Toll 3 weeks to declare a parcel lost, and it's taken 3 months to replace the item they conveniently "lost" during Christmas. useless.