This company gives a whole new meaning to the word incompetent. How do they stay in business??? From rude staff that can't think (or talk) outside the box, to drivers who don't know what a door bell is to 'senior managers' who put shame to that title. Goodness people. Sad thing is online traders use them a lot. They must be cheap. If you can, keep away...or ask companies you buy from to look for alternative ways of getting the item to you.