Very, very dissatisfied!!!!! Ordered and paid for Qld Barramundi and discovered when we got home that in fact what we had received was dry uneatable cod!!!!! When we rang to complain we were basically informed that we did not know what we were talking about.
My suggestion would be to use another Fish and Chip shop.
We offered to show this customer the box this Qld Barra was packed in but he refused to look. He was shouting the whole time. We offered a full refund just to get him out of the shop but, again, he refused. He did NOT know what he was talking about and my suggestion is he goes to another fish and chip shop.
the first owner of Tommos sold his business in July 08. Owing to an illness the new owner quit after 4 1/2 months which allowed the original owner to come back in. This would explain the small hiccup in the quality around the time of the previous review. We find Tommos to be top quality with top service and or Friday fish and chips are a regular habit.
I realise that times are tough and suppliers may not deliver fantastic quality produce as quoted but tommo's seem to be going through a rough patch when it comes to quality control. The food is not at the standard as it used to be which is a shame because it used to be a favourite place to go of an occasional friday night for dinner. The service remains good and I hope that they will be able to regain the good quality and reputation they used to have. I wish this place well, but it will be a while before I can bring myself to go back. I am giving Tommo's three stars for their good customer service.