Awful. Just awful. I used to frequent Toni and Guy in another place until they were so rude to me I vowed never to go back to Toni and Guy salon. After moving to Leichhardt I had a momentary lapse in brain function and booked in for a treatment.
I wasn't even able to put my bag down and take a seat before they were putting a gown on me in the reception area. I came in for a treatment and only a treatment yet the they felt they should carry on about my colour and how my cut was uneven.
Finally they passively aggressively told me I should really book in with much more notice (I called that day to try my luck of availability (just a treatment after all!), because they're just so busy. Sigh. You get the feeling your a kid in trouble the whole time because your hair isn't in the best shape. They're rude and product pushers. Please don't bother with this place. There are plenty of other lovely little places around (and probably cheaper too!)