Gracielou Adams  Newbie   1 review

I was recommended Toni&Guy in Randwick by a work colleague and they didn't disappoint. I have had some terrible experiences at some of Sydney's best named salons in the past so I was a little nervous, but they quickly made me feel at ease and comfortable with a thorough consultation before my services started.
The colour and cut was exactly what I wanted and I will definitely be returning.

Thanks guys!!

Kizmo77  Newbie   1 review

Not a great atmosphere and a worse haircut. Very overpriced for the very below average haircut.

Kafe171173   24 reviews

I had my 5th visit to t&g, well, I just can't express my disappointment, it seem the more you come to the same place the less they care how you walk out. The staff who was washing out perm treatment left my head still tingling, i asked the staff whether they were sure it was well rinsed, staff was reluctant at first, but washed it again, and rudely asked me whether i was happy enough. Every time the staff come near me staff was choking with cough, literally turning the face away and gasping for air, making an impression staff was disgusted by serving me. Every time staff touch my hair. would even say what they were about to do, or ask how was the water temperature, staff was so rough and arrogant. Then the staff chit chat with stylist whilst looking askew in my direction odiously. Oh dear!
I walked pretty upset, spending ridiculous $$$, but looking like it was done by the "quick hand", chopping off the dead ends. That's all it seems there is. A friend of mine actually asked me whether I have done it myself.
I particularly asked not to thin it - they've thinned it, and simply because they realized how badly it looked otherwise, so they had to thin it, they had no other choice because it was chopped too much already. I asked "not too short", they made it shorter. They've done perm straitening but one side is flat the other has an inward kink, which I can't really do much about now, it just doesn't brush outwards, not even with the hairdryer, and i clearly asked for an Easy and manageable style. Not so easy for the next few months i guess, till it grows!! Argh! I won't be back.

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  Toni & Guy Randwick Newbie 

  It's very disappointing to hear that your experience at Toni and Guy was less than satisfactory. Here at Toni and Guy in Randwick, we do pride ourselves on always looking to improve our customer service in ways that will enhance our client's experience positively at our salon, these include our policy on no 'gossiping'. We, as a company, are taught to provide a service/s with the utmost respect, care and consideration for our clients comfort and happiness from the moment they choose to visit our salon. I was wondering if you could please confirm what day/date, time and who looked after you when you visited the salon. The reason I ask is, at Toni and Guy Randwick we do not perform any perming/straightening services. I would like to be able to help you rectify the situation, so please do not hesitate to ring me on (02) 93981099.
  
  Thank You Kafe171173
  
  Vincenta Russell
  Salon Owner/Managing Director
  
  TONI&GUY RANDWICK
  Shop 2, 135 Belmore Road
  Sydney, NSW 2031
  Ph: 02 9398 1099

  3 months ago - 20/02/2013

  REPORT

beckster  Newbie   1 review

I have been going to Toni & Guy Randwick for 6yrs now and even with the change of staff and ownership they have been brilliant, professional and very courteous. During my 6yrs I have tried other local hairdressers and I can never find a salon or cut that I am absolutely happy with like I am with a Toni & Guy cut. I absolutely love my hair cut everytime at Toni & Guy and have never had any issues. When I need a change of style and I do not know what I am after, the staff are very skilled and experienced and have been able to recomend a style which I have been happy with and have always been able to replicate at home. I do have to say the prices are a little high, but you really do get best style and service.

coogeesurf   2 reviews

My overall experience very poor. Staff are rude and service not up to the standard of other Toni and Guys. One girl washed off my colour without checking it was done, then I had to complain and the colour was re-applied. 4 hours later I was done. They let me walk out with colour still all over my forehead, ears and neck and my scalp was on fire....I will not be returning after my visit. Not worth the money!

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  TGRandwick Newbie 

  Hello Coogee Surf.
  
  It saddens me to hear that your experience with us at Toni&Guy Randwick was not pleasant. It disappoints me to think that you found us rude and not at all up to the high standard that we pride ourselves on. I apologise and I would be more than happy for you to please call me at the salon so that I can discuss a solution.
  
  Thank You for your feedback and I apologise.
  
  Yours sincerely,
  
  Vincenta Russell
  Salon Owner

  10 months ago - 11/07/2012

  REPORT