Completely and utterly incompetent!! I've been waiting for more than a month for 2 very small, very simply window sashes. The sales lady keeps promising it is nearly done, then when I go to pick it up at the agreed date she has some silly excuse why it isn't ready yet. Doesn't call me to tell me, just waits for me to turn up. One of the delays was caused by the workshop "stuffing up" the rebates for the hinges, and they had to REMAKE the windows. Now it's again been more than a week since the windows have been remade and they still haven't finished the hinge rebates. Just incredible. Don't deal with these clowns!