What to expect at Toscanis Caf at Southbank?
Lengthy delay (50min on caf meals) with poor communication from staff
Served the incorrect meal
Have missing components to your dish
Have missing dishes all together
Served a sloppy inedible cold pizza
Wait 15min for missing components
Hear the manager swear about you then try and Help you
A lingering sick feeling of having your time wasted, being ripped off and talked to by a manager who knows one word Busy.
I should have known better when the 3 tables around me ate half their meals and left within 15min of being served. On ordering our meal the service was excellent. The waiter obviously spoke English as a second language and needed to come back and confirm the order. He did this professionally and was very courteous.
That is where the professionalism stopped. The caf meal took over 50min to come out. A waitress came over after 20min and told us that there was a small delay in the kitchen and our meal would be out soon. For the next 30min we waited as our child slowly climbing the walls, hungry for her kids pizza.
Once her pizza came it was less than acceptable. The Pizza was cold and I know for a fact that it sat on the servery for 10min before being served. I know this because my little girl watched and eagerly waited for it. The topping was basically cheese slop by the time it was received. My child wouldnt touch it and frankly neither would I.
As the rest of our meal goes, (Mezze Platter & Arancini) the platter was incomplete missing Chorizo and the Arancini was forgotten and needed to be followed up. 5min later the missing Arancini arrived and 15min later the chorizo arrived just as my wife went to pay and make a complaint about the meal. This sort of wait in a caf is unacceptable and the lack of communication, the incorrect meals and the meal quality was worthy of a complaint.
To cap off the experience when my wife went to pay and make our complaint the manger was asked by her staff to assist us and swore openly which was not a good start. The manager held a resentment and attitude, which did not help the situation. Unfazed that the meal was incorrect the manager had no interest in listening and simply told us they were busy. Not an uncommon problem to deal with in hospitality but managed by the Toscanis manager with complete incompetence. Enough so that I need to write this ridiculous email sounding like another complaining customer.
Today at Toscanis at Southbank the staff and in particular the manager let your business down. I will always discourage anyone from going to your caf in the future
There are not many places in the world you would end up paying for a meal like this. Most places would realise they messed up. Poor form Toscanas
Dont go. Dont take kids. I wont be back.