Took my bike there for a major service as I just bought a second hand bike and no history. Was charged a lot for what was done on their itemised invoice. I\'m not exactly ignorant when it comes to mechanics. obviously they didn\'t test\/check my battery as it needed to be replaced which was simple enough to do. I went back very recently to see if I could replace my pipes. After waiting for one of four staff behind the counter to help me, I asked one particular staff behind the counter. They tried looking up on the computer and after finding nothing, waited for the management to ask if they had any ideas. So after watching them swing their arms around and smacking their hands together for a few minutes, they went back to looking at the computer. After a few minutes they looked up at me and asked \"you right mate?\" I replied \"pipes for bike?\" They responded with \"oh yeah\". They had forgotten already. So another staff there overheard and tried looking for me. Also, you can forget about the management getting back to you. On a completely unrelated matter, but one that needed their attention, I called five times, emailed twice and called in to speak with them. Each time I was told they said we‚??ll call you. To be fair they did email once after leaving my details when I rang and said that they only just got the messages and that they called me but they never did. In the the end it was a staff in Admin that emailed me and after my reply to them, they emailed me back apologising for the \"miscommunication\". There was simply no communication. The management obviously doesn\'t care. And for them to say "....BUT our regular customers get priority, this is how committed we are to our customers as we focus on them and not people just wanting a freebie from us who are not customers.\" is very short sighted. how can you expect repeat business from initial \"non regular\" customers if you just focus on your regulars? Remember, your \"regular customers\" weren\'t always regulars. They were once walk ins too.