OPEN TODAY: 10:00 am - 4:00 pm
Mon 9:00 am - 5:30 pm
Tue 9:00 am - 5:30 pm
Wed 9:00 am - 5:30 pm
Thu 9:00 am - 5:30 pm
Fri 9:00 am - 5:30 pm
Sat 10:00 am - 4:00 pm
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  • To Tru Water Filters

Simply Pure Water!

Tru Water Filters providing you with the highest quality in water filtration. Supplying brands such as Omnipure, Brita, Royal Doulton, ZIP, InSinkErator and much more. We supply replacement filters, fridge water filters, Under Sink Water Filter Systems, Reverse Osmosis, Countertop Filters, Parts and Accessories and much more. As our slogan says "Simply Pure Water". Visit our website or showroom to purchase all your water filter needs.

Reviews of Tru Water Filters

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  • CherylSlo   4 reviews
    From my first contact to my water filter being installed i had an excellent experience. Staff in store were friendly and gave me a few options to consider. After some research i decided on what i wanted and then I opted for the system to be installed by a technician from tru water which was prompt and friendly. Daniel the tech explained exactly what he was doing and showed me how to replace the filters myself in the future. I will recommend to friends and family. please pass on my thanks to all involved.

    5 days ago - 17/11/2014

  • samherry Newbie   1 review
    I usually don't write reviews but this deserved one and my experience has been the complete opposite to the ones below. The filter i had been using for years i could no longer source from my local shop, So i contacted these guys and they were able to give me an alternative which is working fantastic and filters more contaminants. Overall great experience and highly recommended.

    5 days ago - 17/11/2014

  • Concerning integrity Newbie   1 review
    Appalling service. Big warnings to anyone considering using this company. Had waited 4 weeks for delivery of water filters and was sent incorrect filters twice. Staff don't return calls, are lax with emails, rude on the phone.Found out eventually that they didn't even have the filters I was after, despite advertising them on their website. After great frustration I decided to drive to the company and personally return the incorrect filters. They took the filters and said that they weren't able to refund me because their computer was down. Afterwards they rang making out I had used one of the filters. I've had no recourse but to take the matter to Fair Trading.

    1 week ago - 10/11/2014

  • coffbeat61   3 reviews
    This is my go to store for all water related needs for my aquarium and drinking water. The guys here custom built me a system to use for my salt water aquarium (Reverse Osmosis DI) and drinking water (Reverse Osmosis Alkalised) from the one system by just flicking a valve. Works really well and saved me a fair bit as most places only offered one of the other.

    2 months ago - 26/08/2014

  • l83eeg Newbie   1 review
    Previous supplier had closed down and was having trouble locating replacement filters for my under sink system. Contacted True Water and they went the extra mile in helping me find the filters i needed. Excellent service highly recommended

    7 months ago - 25/03/2014

  • paulwiz Newbie   1 review
    Thanks guys for all your help my system is up and running again with the filters and parts you provided! Im also in the industry and Tru Water are the go to guys for anything complex with speciality systems. Highly recommended...

    7 months ago - 25/03/2014

  • Jacquelinek Newbie   1 review
    I previously loved these guys and ordered from them for three years. This time, however the service has been dismal and frustrating.
    I contacted them on website - no response. Five days later I called and left message - no response. Around 7 days later I called and got someone who barely could be bothered changing phones to where computer was to check which replacement filters I ordered last time, but with my insistence, did. I paid over the phone, they took a week to arrive in Melbourne, and he'd sent the wrong ones. I contacted them again and spoke to Ryan this time who said he'd send the right ones, but instead, many days later, arrived the elbow joints to attach them myself. I attempted this but it was ever so dodgy looking. I sent Ryan a message saying to please just send the filters I ordered. 1.5 months later I still do not have the replacement filters I ordered.
  • letthow Newbie   1 review
    Such great advice from these guys. I have been getting ripped off for years purchasing filters from QLD only to find out that i could be paying half that the entire time. You have a customer for life.
  • zln37 Newbie   1 review
    recently purchased a few filters from tru and couldn't be more happier the prices were good. keep up the good work guys will definitely recommend you to everyone
  • qldba Newbie   1 review
    Filter & parts ordered 6/1/2013 as needed urgently and looked to be the only place with stock.
    Not received 11/1/2013 emailed, response advised being sent
    Not received 19/1/2013 emailed no response
    Not revived 25/1/2013 emailed no response
    Note received 13/2/2013 emailed to cancel order and refund money as I sourced parts elsewhere, response advised would locate and refund.
    Received email 20/2/2013 saying order shipped
    21/2/2013 received order which is now of no use to me as I gave up and bought parts elsewhere.

    6 weeks to receive these parts which are now of no use, no problem with the product, but not clear in not being able to supply immediately left me very disappointed as the parts were needed urgently for a commercial office water cooler/heater which was out of commission.
    • zln37 Newbie 
      why wouldn't you call instead of emailing, bit silly, i have never had a problem with tru water filters quick delivery and great prices

      26/02/2013

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  • ACN: 138 148 026
  • ABN: 76 138 148 026

Omnipure Doulton ZIP InSinkErator Sprite HydROtwist Aqua-Pure 3M Aquaport Cuno

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