I previously loved these guys and ordered from them for three years. This time, however the service has been dismal and frustrating.
I contacted them on website - no response. Five days later I called and left message - no response. Around 7 days later I called and got someone who barely could be bothered changing phones to where computer was to check which replacement filters I ordered last time, but with my insistence, did. I paid over the phone, they took a week to arrive in Melbourne, and he'd sent the wrong ones. I contacted them again and spoke to Ryan this time who said he'd send the right ones, but instead, many days later, arrived the elbow joints to attach them myself. I attempted this but it was ever so dodgy looking. I sent Ryan a message saying to please just send the filters I ordered. 1.5 months later I still do not have the replacement filters I ordered.