Came in to be measured up & asked how long until its ready. Told late August. When called a few days before late August, they told me it wasn't ready yet & they normally don't do the adjustments until closer to the wedding date. I asked why they told me it would be ready late August & could not give a sufficient answer. They told me it would be ready the week after. Went to pickup & tried it on after & there was no hoop. The hem was altered taking into consideration the lift of the hoop & there was no hoop! Unbelievable. I'm glad I didn't leave it like the other reviewer but if you go in to get it done you expect it to be complete without constantly telling them or going back again. They were unbelievably rude on the phone when I called & staff said they will check with someone else. In the heart of Cabramatta, what other customer base do you expect? Do not go there & avoid the place. Pay the extra money to avoid the hassles you just don't need.