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True Value Solar

Electricity Supply
Vermont, VIC

True Value Solar-the best deals under the sun

Call Australia's largest independent installer of residential solar panel systems for your solar needs on 13SOLAR (13 76 52), Australia-wide. We only use accredited solar panels and inverters, that are installed by accredited electricians. We offer the cheapest prices, guaranteed. So call us for a cost-effective solar solution, without sacrificing quality.
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Reviews of True Value Solar

  • I had a system put in in December 2014, split between 2 roof lines. Luckily I had a internal metre and after a few weeks I noticed that it was producing nowhere near to what the system had been quoted. I put in a service call and the first thing I was told was I could be charged $200.00 if they could not find the fault. After a argument they agreed to come out and check it. Sure enough a bank of 10 panels had not been switched on by the installers. This would never have been picked up if I had not had a meter to view the production.

    Now, the inverter keeps cutting out. Again on requesting a service call I am told it will be in 3 -4 weeks and I can keep resetting my inverter, but if they turn up and it has been reset and is working I will be charged a $200.00 call out fee. Alternatively I am to leave the system off for 3 -4 weeks. It keeps going off every 2 -3 days.

    This company is an absolute joke and don't care about customer service.

    I would not recommend anyone thinking of installing a system to go with True Soar as once they have your money they just don't care.
  • Well...... I have been waiting 3 hours for sales to call me back and they haven't so i am not off to a good start !

    Then i find the reviews here and find out the truth about their service. Anyway, thanks for this website i will find someone else.
    • Advice cancel the contract go reputable better than the heart ache
  • put in Service call 29th December 2014 today is the 27th April 2015 still not replaced dead inverter these people don't follow up or give a dam, they just bust a boiler trying to get you and your order thats it. Wish I had never ever purchased from them. This company may as well be closed for all the help and service they provide which is ZERO
    • I had a system put in in December, spread over 2 roof lines. No body came out to check the final installation and after a month I found out that they had not switched 1 bank on at all. If I had not checked it still would not be working.

      Now the inverter keeps cutting out and on calling them, I am told that it will be a minimum of 3 weeks before anyone can come out. I have to keep re setting it and they tell me that if when they turn up it is working, I will be charged a $200.00 call out fee,

      This company is a joke, I would not recommend them to anyone, they really don't give a dam once they have your money.
    They have a terrible customer service who keep passing you to one another. Their management don't even care about customer complains. As you can see lots of problems with this company! I wish I read these reviews earlier. My advise, STAY AWAY this company.
  • Just had our 2 year system check and because they test each panel one panel had a manufacturing fault only producing 25% other panels are fine, so we will now find out how good they are at replacing it under warranty I don't have high hopes because Installation went ok, great sales person and communication, BUT after install customer service non existent. Long wait on hold, they advertise their customer service email and web contact form but don't bother to get back to people after numerous attempts to get them to arrange this 2 year service check to maintain the warranty which they charge between $199-$299 but we found our own solar accredited electriction who only charged $140 and cleaned them as well.
  • I signed up to have a 5KW system installed back in Aug/September of last year (it is now mid-late Jan 2014) and was told my installation date was to be November. I am still waiting for the system to be installed. NOT GOOD ENOUGH! Funny thing is I signed up with them as they came at the recommendation of family members who had installed units on their homes. I told them this at the time of sign up.
  • A few days after the installers left, I looked in the roof space and found they had split one truss/rafter almost the entire length and other trusses/rafters had also sustained damage. This structural damage could have been avoided if they had pre-drilled the hardwood first. I sent off photos to TVS at their request and after a week, not even a formal acknowledgement of the issues, let alone starting remedial work. In addition, I was told by TVS that the installer could install the extra switch in the mains switchboard but when installer arrived, installer knew nothing about it. Had an extra expense to get an electrician in to upgrade.
  • I found installation and initial sales process to be good... HOWEVER, as others have indicated the customer service is apalling!! They promise to send the forms required to get approval to connect to the grid ...but don't send them. (I've installed more than once with this company with exactly the same result). If you chase and chase you'll eventually get sent blank forms to fill out yourself and return to the grid connection department. This department will reject your forms saying YOU sent them the wrong forms - even though you are returning what was sent to you. You'll then be instructed to call the electricity company yourself to arrange forms,

    The sales team will tell you that you'll have all the forms submitted within 48 hours. Please assume it'll take a month and you'll end up doing it all yourself. Then the approval process starts. Assume that due to the terrible service it'll take up to 2 months for installation.

    Also, don't assume that they'll arrange your Interest Free Finance for you (like Harvey Norman or others do). You have to arrange the finance by yourself ... but don't expect them to actually tell you this...you'll figure it out when you call and call to find out why you've heard nothing and they ask you... did you arrange your own finance yet ?

    Once you get through the frustration of the applications etc you'll find they do a god job installing and the systems work well.

  • I installed solar panels in June and my solar is still not connected. I was advised by TVS that there would be a cost of $40-$80 and they would be all cost involved to connect and TVS also mentioned once they install it it would be up and running and I did not have to worry about anything. I try to call they tell me no management to speak to I send emails and they respond not answering my question. I am waiting to get my solar connected and then take the matter further. Do not install solar with TVS and I will send conversations to ACA when I can..
  • Paid deposit of $500, no contact from TVS since. Emailed them, no reply, but they were quick to respond prior to deposit. Next step is credit card chargeback.

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