True Value Solar

Electricity Supply
Vermont, VIC

True Value Solar-the best deals under the sun

Call Australia's largest independent installer of residential solar panel systems for your solar needs on 13SOLAR (13 76 52), Australia-wide. We only use accredited solar panels and inverters, that are installed by accredited electricians. We offer the cheapest prices, guaranteed. So call us for a cost-effective solar solution, without sacrificing quality.
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Reviews of True Value Solar

  • Well...... I have been waiting 3 hours for sales to call me back and they haven't so i am not off to a good start !

    Then i find the reviews here and find out the truth about their service. Anyway, thanks for this website i will find someone else.
  • put in Service call 29th December 2014 today is the 27th April 2015 still not replaced dead inverter these people don't follow up or give a dam, they just bust a boiler trying to get you and your order thats it. Wish I had never ever purchased from them. This company may as well be closed for all the help and service they provide which is ZERO
    They have a terrible customer service who keep passing you to one another. Their management don't even care about customer complains. As you can see lots of problems with this company! I wish I read these reviews earlier. My advise, STAY AWAY this company.
  • Just had our 2 year system check and because they test each panel one panel had a manufacturing fault only producing 25% other panels are fine, so we will now find out how good they are at replacing it under warranty I don't have high hopes because Installation went ok, great sales person and communication, BUT after install customer service non existent. Long wait on hold, they advertise their customer service email and web contact form but don't bother to get back to people after numerous attempts to get them to arrange this 2 year service check to maintain the warranty which they charge between $199-$299 but we found our own solar accredited electriction who only charged $140 and cleaned them as well.
  • I signed up to have a 5KW system installed back in Aug/September of last year (it is now mid-late Jan 2014) and was told my installation date was to be November. I am still waiting for the system to be installed. NOT GOOD ENOUGH! Funny thing is I signed up with them as they came at the recommendation of family members who had installed units on their homes. I told them this at the time of sign up.
  • A few days after the installers left, I looked in the roof space and found they had split one truss/rafter almost the entire length and other trusses/rafters had also sustained damage. This structural damage could have been avoided if they had pre-drilled the hardwood first. I sent off photos to TVS at their request and after a week, not even a formal acknowledgement of the issues, let alone starting remedial work. In addition, I was told by TVS that the installer could install the extra switch in the mains switchboard but when installer arrived, installer knew nothing about it. Had an extra expense to get an electrician in to upgrade.
  • I found installation and initial sales process to be good... HOWEVER, as others have indicated the customer service is apalling!! They promise to send the forms required to get approval to connect to the grid ...but don't send them. (I've installed more than once with this company with exactly the same result). If you chase and chase you'll eventually get sent blank forms to fill out yourself and return to the grid connection department. This department will reject your forms saying YOU sent them the wrong forms - even though you are returning what was sent to you. You'll then be instructed to call the electricity company yourself to arrange forms,

    The sales team will tell you that you'll have all the forms submitted within 48 hours. Please assume it'll take a month and you'll end up doing it all yourself. Then the approval process starts. Assume that due to the terrible service it'll take up to 2 months for installation.

    Also, don't assume that they'll arrange your Interest Free Finance for you (like Harvey Norman or others do). You have to arrange the finance by yourself ... but don't expect them to actually tell you'll figure it out when you call and call to find out why you've heard nothing and they ask you... did you arrange your own finance yet ?

    Once you get through the frustration of the applications etc you'll find they do a god job installing and the systems work well.

  • I installed solar panels in June and my solar is still not connected. I was advised by TVS that there would be a cost of $40-$80 and they would be all cost involved to connect and TVS also mentioned once they install it it would be up and running and I did not have to worry about anything. I try to call they tell me no management to speak to I send emails and they respond not answering my question. I am waiting to get my solar connected and then take the matter further. Do not install solar with TVS and I will send conversations to ACA when I can..
  • Paid deposit of $500, no contact from TVS since. Emailed them, no reply, but they were quick to respond prior to deposit. Next step is credit card chargeback.
  • Recieved a letter from TVS offering a $50 discount on a service for my solar system. A few days later a phone call wanting to confirm if this was okay - invited them to call back the next day, that was 6 days ago. I did mention they ought to look at my comments on truelocal. And then, would you believe it? I get an email offering me a super special deal on buying a new solar system. Spent just on $19,000 2 years ago, the system took 1 year to get operating, smashed around forty tiles, messed up the electronics in the house. They just keep on trying to sell
    • Latest update - been nearly 6 weeks, still waiting for the phone call. Those who say this company has customer service best think again. They don't Care about you THE CUSTOMER.

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