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True Value Solar-the best deals under the sun

Call Australia's largest independent installer of residential solar panel systems for your solar needs on 13SOLAR (13 76 52), Australia-wide. We only use accredited solar panels and inverters, that are installed by accredited electricians. We offer the cheapest prices, guaranteed. So call us for a cost-effective solar solution, without sacrificing quality.

Reviews of True Value Solar

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  • zeps69 Newbie   1 review
    STAY AWAY FROM TRUE VALUE SOLAR!
    They have a terrible customer service who keep passing you to one another. Their management don't even care about customer complains. As you can see lots of problems with this company! I wish I read these reviews earlier. My advise, STAY AWAY this company.

    5 months ago - 22/07/2014

  • Blueoceanwaves Newbie   2 reviews
    Just had our 2 year system check and because they test each panel one panel had a manufacturing fault only producing 25% other panels are fine, so we will now find out how good they are at replacing it under warranty I don't have high hopes because Installation went ok, great sales person and communication, BUT after install customer service non existent. Long wait on hold, they advertise their customer service email and web contact form but don't bother to get back to people after numerous attempts to get them to arrange this 2 year service check to maintain the warranty which they charge between $199-$299 but we found our own solar accredited electriction who only charged $140 and cleaned them as well.

    9 months ago - 27/02/2014

  • rebada Newbie   1 review
    I signed up to have a 5KW system installed back in Aug/September of last year (it is now mid-late Jan 2014) and was told my installation date was to be November. I am still waiting for the system to be installed. NOT GOOD ENOUGH! Funny thing is I signed up with them as they came at the recommendation of family members who had installed units on their homes. I told them this at the time of sign up.

    11 months ago - 16/01/2014

  • True Solar Newbie   2 reviews
    A few days after the installers left, I looked in the roof space and found they had split one truss/rafter almost the entire length and other trusses/rafters had also sustained damage. This structural damage could have been avoided if they had pre-drilled the hardwood first. I sent off photos to TVS at their request and after a week, not even a formal acknowledgement of the issues, let alone starting remedial work. In addition, I was told by TVS that the installer could install the extra switch in the mains switchboard but when installer arrived, installer knew nothing about it. Had an extra expense to get an electrician in to upgrade.
  • Midtown   3 reviews
    I found installation and initial sales process to be good... HOWEVER, as others have indicated the customer service is apalling!! They promise to send the forms required to get approval to connect to the grid ...but don't send them. (I've installed more than once with this company with exactly the same result). If you chase and chase you'll eventually get sent blank forms to fill out yourself and return to the grid connection department. This department will reject your forms saying YOU sent them the wrong forms - even though you are returning what was sent to you. You'll then be instructed to call the electricity company yourself to arrange forms,

    The sales team will tell you that you'll have all the forms submitted within 48 hours. Please assume it'll take a month and you'll end up doing it all yourself. Then the approval process starts. Assume that due to the terrible service it'll take up to 2 months for installation.

    Also, don't assume that they'll arrange your Interest Free Finance for you (like Harvey Norman or others do). You have to arrange the finance by yourself ... but don't expect them to actually tell you this...you'll figure it out when you call and call to find out why you've heard nothing and they ask you... did you arrange your own finance yet ?

    Once you get through the frustration of the applications etc you'll find they do a god job installing and the systems work well.

  • Cici. N Newbie   1 review
    I installed solar panels in June and my solar is still not connected. I was advised by TVS that there would be a cost of $40-$80 and they would be all cost involved to connect and TVS also mentioned once they install it it would be up and running and I did not have to worry about anything. I try to call they tell me no management to speak to I send emails and they respond not answering my question. I am waiting to get my solar connected and then take the matter further. Do not install solar with TVS and I will send conversations to ACA when I can..
  • FailBig Newbie   2 reviews
    Paid deposit of $500, no contact from TVS since. Emailed them, no reply, but they were quick to respond prior to deposit. Next step is credit card chargeback.
  • kiddenme   2 reviews
    Recieved a letter from TVS offering a $50 discount on a service for my solar system. A few days later a phone call wanting to confirm if this was okay - invited them to call back the next day, that was 6 days ago. I did mention they ought to look at my comments on truelocal. And then, would you believe it? I get an email offering me a super special deal on buying a new solar system. Spent just on $19,000 2 years ago, the system took 1 year to get operating, smashed around forty tiles, messed up the electronics in the house. They just keep on trying to sell
    • kiddenme  
      Latest update - been nearly 6 weeks, still waiting for the phone call. Those who say this company has customer service best think again. They don't Care about you THE CUSTOMER.

      21/08/2013

      REPORT
  • gondala1   25 reviews
    They have had my deposit since August 2012 - after numerous phone calls and emails and even advice that we were going to start legal action still no reply.
    • DraperBill Newbie 
      And what happened? Did you start the legal action, lawsuit or what? I can't believe that this has happened and I refuse to believe it, it just does not seem real for the best solar company to be doing things such as this.

      05/07/2013

      REPORT
    • Stovie Newbie 
      Deb, I can only say that I'm sorry you had to go through this, I don't think that happened because of True Value Solar's reputation. They are the best and largest solar company and I don't think that they would do things like this.

      06/07/2013

      REPORT
    • Nextmo Newbie 
      What happened? Did you start the legal action and if so what was the end result. I hate when stories like these come up. It seems impossible when it comes down to the best solar company in Australia.

      18/07/2013

      REPORT
    • Pagedown Newbie 
      How could they not answer their phone calls. Their call center is always there for my questions and who am I, am I so different than you? Nothing to look here people move on to the other reviews.

      18/07/2013

      REPORT
    • Kokiche Newbie 
      And I hope that it was all misunderstanding because I doubt that what you wrote was really the case since it is so unlike True Value Solar. Really, they are the best in the biz for a reason.

      19/07/2013

      REPORT
    • Member#999 Newbie 
      How much did you deposit? I doubt it that they won't reply to so many phone calls and emails. It just doesn't sound like them. They are the leaders in solar technology and they have proven it so many times.

      20/07/2013

      REPORT
  • badvs   2 reviews
    the only positive thing i can say is their sales people are really nice and promise you the world. From there it goes down hill. it took 7 weeks to get my T reference number to me after purchasing my system and they constantly promised me they would call me the next day with the number and never called. my system was booked in to be installed between 11am - 2pm so i took the day off work and the installer turns up 3.45pm after no phone calls from them or their company saying they would be late and full of excuses about why couldn't get it done today and didn't have this and didn't have that and they never said they needed something else.

    The second installers who came where great, got in and got it done in the matter of a couple of hours. turned up on time and had no idea what the first installer were on about when i explained what they told me about not having the correct gear to install the system.

    Then it took a further 6 weeks for true value to get my system booked in with Origin to get metering changed because their office staff left and they were weeks behind after their office staff promised my they would have it booked in that afternoon with Origin.

    Now 5 months after my system has been installed i have some concerns about why my systems performance has dropped since September and they are want nothing to do with it. they customer service staff and are not up to date with specifics about the systems.

    so much for after sales service. would not recommend true value to anyone.
    • DraperBill Newbie 
      They promise the world and they deliver MORE than what they have promised. Doubt that, take a look at the reviews above.

      05/07/2013

      REPORT
    • Stovie Newbie 
      Their sales people are great and yeah, they do seem to promise more than what they can offer but that isn't the case. On the contrary they even seem to offer more than they promise and that's really hard to achieve.

      06/07/2013

      REPORT
    • Nextmo Newbie 
      Every sales person will promise you that. But with True Value Solar they not only promise that they deliver it too and they deliver it like it should be done, fast and efficient. Great, great company.

      18/07/2013

      REPORT
    • Pagedown Newbie 
      Like the comments above, they do promise the world and they do deliver the goods you have paid for in time and everything is done promptly and efficiently. You must be an exception mate.

      18/07/2013

      REPORT
    • Kokiche Newbie 
      The others have said it instead of me. They not only promise the world but they deliver much, much more because the provide you with solar energy systems of the highest quality available in Australia.

      19/07/2013

      REPORT
    • Member#999 Newbie 
      I haven't heard of a case like this one. They usually get the job done and they do it promptly and efficiently, just like a true leader in the field of solar technology should. I am sorry to hear this.

      20/07/2013

      REPORT
    • Blueoceanwaves Newbie 
      So true all is good, excellent communication but don't expect contact after that

      9 months ago - 27/02/2014

      REPORT

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