True Value Solar

True Value Solar-the best deals under the sun

Call Australia's largest independent installer of residential solar panel systems for your solar needs on 13SOLAR (13 76 52), Australia-wide. We only use accredited solar panels and inverters, that are installed by accredited electricians. We offer the cheapest prices, guaranteed. So call us for a cost-effective solar solution, without ...read more

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REVIEWS (17)

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Good
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Very poor
15

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RichardDinnage
OVER a year AGO

I had a system put in in December 2014, split between 2 roof lines. Luckily I had a internal metre and after a few weeks I noticed that it was producing nowhere near to what the system had been quoted. I put in a service call and the first thing I was told was I could be charged $200.00 if they could not find the fault. After a argument they agreed to come out and check it. ...read more

Beta User
OVER a year AGO

Well...... I have been waiting 3 hours for sales to call me back and they haven't so i am not off to a good start ! Then i find the reviews here and find out the truth about their service. Anyway, thanks for this website i will find someone else.

char-m
OVER a year AGO

Advice cancel the contract go reputable better than the heart ache

char-m
OVER a year AGO

put in Service call 29th December 2014 today is the 27th April 2015 still not replaced dead inverter these people don't follow up or give a dam, they just bust a boiler trying to get you and your order thats it. Wish I had never ever purchased from them. This company may as well be closed for all the help and service they provide which is ZERO

RichardDinnage
OVER a year AGO

I had a system put in in December, spread over 2 roof lines. No body came out to check the final installation and after a month I found out that they had not switched 1 bank on at all. If I had not checked it still would not be working. Now the inverter keeps cutting out ...read more

zeps69
OVER 2 years AGO

STAY AWAY FROM TRUE VALUE SOLAR! They have a terrible customer service who keep passing you to one another. Their management don't even care about customer complains. As you can see lots of problems with this company! I wish I read these reviews earlier. My advise, STAY AWAY this company.

Blueoceanwaves
OVER 2 years AGO

Just had our 2 year system check and because they test each panel one panel had a manufacturing fault only producing 25% other panels are fine, so we will now find out how good they are at replacing it under warranty I don't have high hopes because Installation went ok, great sales person and communication, BUT after install customer service non existent. ...read more

rebada
OVER 2 years AGO

I signed up to have a 5KW system installed back in Aug/September of last year (it is now mid-late Jan 2014) and was told my installation date was to be November. I am still waiting for the system to be installed. NOT GOOD ENOUGH! Funny thing is I signed up with them as they came at the recommendation of family members who had installed units on ...read more

True Solar
OVER 2 years AGO

A few days after the installers left, I looked in the roof space and found they had split one truss/rafter almost the entire length and other trusses/rafters had also sustained damage. This structural damage could have been avoided if they had pre-drilled the hardwood first. I sent off photos to TVS at their request and after a week, not even a formal acknowledgement of ...read more

Midtown
OVER 2 years AGO

I found installation and initial sales process to be good... HOWEVER, as others have indicated the customer service is apalling!! They promise to send the forms required to get approval to connect to the grid ...but don't send them. (I've installed more than once with this company with exactly the same result). If you chase and chase you'll eventually get sent blank ...read more

Cici. N
OVER 2 years AGO

I installed solar panels in June and my solar is still not connected. I was advised by TVS that there would be a cost of $40-$80 and they would be all cost involved to connect and TVS also mentioned once they install it it would be up and running and I did not have to worry about anything. I try to call they tell me no management to speak to I send emails and they ...read more

FailBig
OVER 2 years AGO

Paid deposit of $500, no contact from TVS since. Emailed them, no reply, but they were quick to respond prior to deposit. Next step is credit card chargeback.

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